Account Manager/Technical Adviser

2 days ago

Terrebonne, Canada Les Équipements Procepack inc. Full time

We are seeking a dynamic and experienced Technical Adviser and Account Manager to join our After-sales Service team. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts. Key Responsibilities:Business Development aspect: Client Relationship Management Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-lasting relationships. Identify opportunities for upselling and cross-selling additional services and new automation solutions. Collaborate with clients to identify their technical requirements and develop customized solutions. Conduct regular client meetings or visit to review performance, discuss challenges, and explore opportunities with existing clients. Preparation of proposals for automation solution and service package. Technical Advisory Aspect: Provide technical support or assign the request to our expert Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives. Assist clients in understanding and utilizing our products and services to their full potential. Follow up on project and delivery. Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement. Qualifications: Experience: Minimum of 7 years of experience in technical advisory roles and account management. Excellent French and English Writing/Speaking Skills: Customer-focused with a commitment to delivering exceptional service and solutions. Excellent communication and interpersonal skills. Must be bilingual (English/French). Proficiency in management software. Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously. Detail-oriented.

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