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Customer Service Adviser

2 weeks ago

Terrebonne, Canada EVOC Sécurité Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:

- Answer inquiries and provide information to customers
- Maintain records and statistics
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Schedule and confirm appointments
- Obtain and process information required to provide customer service
- Professionalism in customer service
- Assess client's needs and resources to recommend the appropriate goods or services
- Interview clients, prepare case histories and assess problems
**Service experience**:

- Security
**Area of specialization**:

- Security services
**Security and safety**:

- Credit check
- Criminal record check
- Reference required
**Work conditions and physical capabilities**:

- Attention to detail
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Initiative
- Judgement
- Honesty
- Adaptability
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Disability benefits
- Health care plan
**Financial benefits**:

- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site recreation and activities
- Wellness program
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week