Ocean Import Coordinator

Welcome to Rhenus

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

Reporting to the Branch Manager, the Ocean Import Coordinator will play a pivotal role in overseeing third-party logistics providers, leveraging negotiation skills to secure competitive rates with Ocean freight carriers, and ensure seamless tracking of shipments. Our vision is to understand our customers like no other and challenge ourselves to improve every single day to make logistics simple.

You will be contributing to that vision by…

• Communicating clearly with agents and clients for smooth information exchange.
• Entering and sending pre-alerts to keep customers and agents informed about ocean shipment arrivals and departures.
• Preparing, managing, and sending status reports to clients.
• Negotiating rates with ocean freight carriers to get the best deals.
• Keeping track of shipments with sea carriers and agents for real-time updates.
• Filling in and issuing bills, bills of lading, and other documents accurately.
• Updating clients and agents on the status of their shipments regularly.
• Arranging pick-ups from shippers in an organized and timely manner.
• Issuing invoices accurately and on time.
• Handling intents to claim when needed, following the right procedures.
• Keeping track of pending charges and manage financial transactions carefully.
• Approving payables following established financial processes.
• Working with agents and carriers to update and reconcile costs efficiently.
• Sending out profit share requests on time.
• Dispatching and follow up on Proof of Deliveries (POD's).
• Closing files accurately and on time.
• Keeping the Client status report maintained and updated.
• Solving problems effectively as they arise.
• Performing any other job-related duties assigned with dedication and care.

What skills & experience you will bring to us

• 3+ years of experience working within logistics and supply chain, specifically with Ocean freight forwarders.
• Experience effectively managing third-party logistics providers.
• Knowledge of ocean transport rules and regulations.
• Bachelor's Degree or equivalent experience in Supply Chain Management.
• Computer skills: Excel/Word/Outlook.
• Exceptional communication skills.
• Strong organization and time management skills, with seamless ability to multitask.
• Customer-focused with excellent interpersonal skills.
• Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day to day tasks.
• Friendly, helpful attitude with a willingness to support.
• Demonstrates honesty, trustworthiness, and respect.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.