Reservations Manager

5 days ago

Toronto, Ontario, Canada Ultra Supper Club Full time $40,000 - $60,000 per year

About ULTRA Restaurant & Supperclub

Ultra invites guests to indulge in a feast for the senses — from exceptional Pan-Asian cuisine and exquisite cocktails to elevated entertainment and Alexander McQueen-inspired decor. Ultra, located at Yonge & St. Clair is the ultimate sensory destination.

Centered around an innovative Pan-Asian menu, developed by Executive Chef Sung Won Hwang, incorporating international flavours and fusing beloved Asian dishes and ingredients.

Complementing the culinary experience is an innovative cocktail & wine menu drawing inspiration from the many different cultures and flavours of East Asia.

Ultra seamlessly transitions from an elevated dining experience to an enthralling late-night atmosphere. With DJs and entertainment until the early hours, Friday and Saturday. Ultra will ensure an unforgettable evening of delicious cuisine, enchanting ambiance, and thrilling entertainment.

Job Description

As Host, you will be the face of our restaurant experience, ensuring that our guests have a pleasant and memorable dining experience.

What you will do:

  • Champions the restaurant's vision and values and contributes to a culture of positivity and high standards, contributing to a best in class guest experience
  • Create an environment that is warm, welcoming and filled with positivity for guests and employees
  • Uphold our standards at all times and treat everyone with courtesy and respect
  • Warmly and graciously greet all incoming and departing guests
  • Seat guests proactively, promptly, with genuine care to attention and detail
  • Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
  • Prepare and present all pre-shift notes for upcoming service (ie. VIP's, celebrations, etc.)
  • Operate and maintain reservations systems and assign reservations daily on reservation platform that is logical and appropriate
  • Update reservation system with guest information and details
  • Answer incoming calls, reservations and administer call backs
  • Advise colleagues of guests special occasions, unique celebrations, concerns for allergies or other service needs that require special attention, once known
  • Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
  • Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed

What you need:

  • Proven experience as a host or server in a luxury or fast-paced environment
  • Experience managing Open Table reservations
  • Excellent communication skills (via phone and in-person)
  • Attention to cleanliness and safety Patience and customer-oriented approach
  • Excellent people skills with a friendly attitude
  • Strong organizational skills with the ability to monitor the entire dining and bar area

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