Reservation Agent

1 week ago

Toronto, Ontario, Canada Hotel X Toronto Full time $40,000 - $60,000 per year

Job Summary

To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments.

Role and Responsibilities

  • Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing vouchers if needed.
  • Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
  • Create new reservations, modify and cancel existing reservations -process email reservation requests.
  • Correspond with guests via phone, fax and email.
  • Update and compile reservation and revenue related reports.
  • Audit future reservations from all internal and external sources.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenue.
  • Inform the Revenue Manager of any obvious market trends, keep abreast with the selling of room's inventories on various extranets and be able to participate in yield meetings when necessary.
  • Be conversant with the property's room types, and different sale packages to inform guests calling in to make reservations.
  • Training all associates on reservations functions.
  • Assistance may be required by other departments and other duties as may be assigned by the Director of Front Office, Director of OPS/or General Manager.

Qualifications

  • Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.
  • Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
  • The Group Coordination will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self motivated and very detail oriented.
  • This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs – Opera.
  • Flexible shift availability including evenings, weekends and holidays.

Hotel X recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

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