Reservations Manager

7 days ago

Toronto, Ontario, Canada Luxury Experiences Inc Full time $25,000 - $60,000 per year

THIS ROLE IS (WEEKENDS ONLY)

Overview:

  • Start in bookings — with the potential to grow into full-time reservations & expanded roles as we scale.
  • You'll be our second hire—a high-impact, high-growth role with the opportunity to lead as we scale.

Preferred Location: United States or Toronto, Canada

Hours:
On call on weekends from EDT 8:30am-6:00pm (Saturday & Sunday)

  • Ideally in EST/EDT timezone.

Compensation: CAD$25/hour, plus performance bonuses of up to $500, based on quality of work, reliability, and overall contribution.

Do Not Apply If:

  • You're not fully fluent in English or can't communicate clearly and confidently on calls
  • You're in a time zone that prevents you from covering 8:30 AM – 6 PM EST (weekends)
  • You're not naturally enthusiastic
    or engaging when speaking with guests
  • You make frequent spelling, grammar, or accuracy mistakes
  • You have
    no experience speaking directly with customers
    or clients (phone, in-person, or live chat)

About:

  • We're building what will be a go-to platform for booking luxury excursions in the Caribbean (and eventually worldwide).
  • Currently, our main focus is in boat and yacht experiences — but we'll soon expand into the other incredible offerings: safaris, heli-skiing, retreats & more.

Growth Path

  • This role begins as weekend coverage, but as our business scales there may be opportunities to grow into expanded positions such as full-time (weekday) reservations, or other leadership roles within the company.

Core Responsibilities

  • Ensures every guest inquiry turns into a seamless, well-coordinated booking — with personal care, speed, and
    accuracy
    .
  • Answer all incoming calls during on-call hours with a
    polite
    ,
    energetic
    , and
    professional
    tone.
  • Coordinate and forward bookings to partner operators accurately and promptly.
  • Deliver high-touch customer service, offering a warm, trusted point of contact throughout the guest experience.
  • Track and flag booking issues proactively, and ensure partner follow-through.
  • During non-call hours, support with business development, research, scheduling, and other high-impact operational tasks as needed.

Essential Skills

  • Exceptional attention to detail
    — accurate, thorough, and precise
  • Highly organized
    — keeps tasks, messages, and follow-ups in perfect order
  • Warm, energetic and enthusiastic phone voice
    that guests immediately trust
  • Clear, polished communicator
    — excellent grammar, spelling, and verbal delivery (no typos)
  • Fast and fluent with technology
    — quick to learn tools, apps, and shortcuts
  • Calm under pressure
    — thinks clearly and acts decisively in urgent moments
  • Skilled at communicating with multiple parties at once
    — partners, customers, internal teams — and keeping everyone aligned.

Interested? Or know someone who might be? Shoot us a message — we'd love to hear from you.

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