Supervisor, Client Service

Company: CGIC
Department: Client Policy & Billing
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. 

The Supervisor, Client Policy & Billing Services is accountable for managing a specific client service department ensuring efficient delivery of services within defined standards. Responsible for providing leadership and direction to client service staff and engaging them in a supportive work environment while ensuring the successful achievement of business objectives. Required to develop and implement strategic plans which contribute to the overall effectiveness of the department and support the company's profitability goals.

• Coach and inspire staff to grow and develop their talent while building a positive and motivating environment for staff to build a strong motivated team.
• Provide leadership to manage change effectively and ensure a positive, supportive and professional work environment.
• Develop, implement and monitor unit plans, goals, priorities and schedules that are aligned with organizational and departmental goals.
• Contribute to the development and management of expenditures within a department budget by developing plans to achieve financial goals, including managing the application of compensation guidelines and strategy.
• Formulate, implement and evaluate department workflows and national service standards while identifying and initiating overall process improvement to manage productivity.
• Identify and initiate overall process improvements and manage productivity to ensure national procedures are followed and support programs and initiatives to achieve loss ratio, growth and expense goals.
• Guiding staff and maintaining effective working relationships with key stakeholder to ensure the delivery of client focused services.
• Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.

• You have 3-5 years of active leadership experience.
• You have a post-secondary Diploma.
• You have experience with Guidewire, Salesforce, and Service Now.
• Having a proficiency in insurance products, processes and practices is an asset.
• Having a Chartered Insurance Professional (CIP) designation is an asset.

• You may travel occasionally.
• Extended work hours, including evenings and weekends, may be required.
• Strict confidentiality with respect to employee's personal information and other sensitive or proprietary material. 
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.