Counter Sales Supervisor

Kerr
Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air
Conditioning, Refrigeration Equipment, and Supplies. We have an opening for an
experienced and highly motivated Counter Sales Supervisor to join our
Moncton, NB branch.

As a key
member of our leadership team, the Counter Sales Supervisor oversees the daily
operations of the order counter and inside sales team. This role combines
strong technical HVAC/R knowledge with proven people leadership to ensure
exceptional customer service, efficient operations, and consistent adherence to
Kerr's policies and procedures. The successful candidate will work closely with
the Branch Manager to manage employees, drive sales performance, and foster a
positive, high-performing team environment.

Responsibilities:

·
Supervise
daily counter operations to ensure all customer transactions are completed
accurately, efficiently, and in compliance with company standards.

·
Manage
and support a team of counter and inside sales staff, providing leadership,
direction, and ongoing coaching.

·
Provide
daily guidance to ensure team members are knowledgeable about company policies,
procedures, and HVAC/R product offerings.

·
Conduct
performance evaluations and provide regular feedback to support employee growth
and development.

·
Resolve
customer complaints and issues promptly and professionally.

·
Monitor
inventory levels, coordinate replenishment, and communicate with suppliers as
needed.

·
Ensure
all end-of-day balancing and related documentation are prepared accurately,
with any exceptions reported promptly.

·
Identify
gaps in technical or product knowledge and coordinate training with head office
or external partners as required.

·
Maintain
a clean, organized, and customer-focused counter environment.

·
Monitor
staff attendance and performance, providing corrective feedback as needed.

·
Collaborate
closely with the Branch Manager to align operational goals, manage staffing,
and achieve sales targets.

What you
bring to the team:

·
Proven
wholesale inside or counter sales experience within the HVAC/R industry.

·
Previous
supervisory or team lead experience in a sales or customer service environment.

·
Superior
customer service and interpersonal communication skills with a focus on results
and relationship-building.

·
Expert
knowledge of HVAC/R products, systems, and applications.

·
Advanced
computer proficiency with experience using sales, inventory, and customer
management software.

·
Strong
organizational and multitasking abilities with excellent attention to detail.

·
A
proactive and positive leadership style with a commitment to mentoring and
developing others.

·
Ability
to handle complex customer needs and drive sales growth through effective team
leadership. 

What you
can look forward to when you join our team:

·
Health,
Dental, and Vision benefits.

·
Additional
life and disability insurance options.

·
Paid
Vacation Time.

·
Company-Matched
Retirement Savings Plan (RPP).

·
Access
to a confidential Employee & Family Assistance Program.

·
Employee
Referral Program.

·
Ongoing
learning, leadership development, and advancement opportunities.

At
Kerr Controls Ltd., we are proud to be an equal opportunity employer, committed
to fostering an inclusive and diverse workplace. We value the unique
perspectives and contributions of all individuals, regardless of race, gender,
age, religion, disability, or any other characteristic protected by law. Our
hiring practices are designed to ensure a fair and equitable process for all
candidates. We appreciate the interest of everyone who applies; however, only
those selected for an interview will be contacted. Thank you for considering a
career with us.

Please visit our careers page to see more job opportunities