Business System Analyst

Overview

The Business Systems Manager will lead system configuration of Tonal's supply chain, SKU management, inventory management, logistics and field operations processes, including managing projects with internal and external partners, gathering requirements, building necessary reports and improving Tonal's operational system efficiency. This individual will facilitate the planning and execution of business changes through process optimization and technology. This role is ideal for an individual with a technical operations background and experience driving and implementing scalable business applications.

This position will improve processes within Tonal's ERP & CRM, scope necessary integrations, and architect solutions to build a growing business. The role will be based in the Greater Toronto Area, Canada / Remote and report to the Director, Business Applications.

What You Will Do

• Understand and articulate business objectives by building relationships with cross-functional stakeholders across Supply Chain, Manufacturing, Logistics, Field Operations, Inventory Planning, and eCommerce teams.

• Develop business cases, identify opportunities and recommendations that leverage automation and systems-based solutions to solve stakeholder challenges

• Execute requirements analysis, construct necessary diagrams and charts, and write specifications

• Develop and maintain system documentation, reflecting up-to-date departmental process changes

• Prepare technical reports from collecting, analyzing, and summarizing information trends

• Manage backlogs, inbound requests and bug management to support development resources and on-time execution of business needs

• Partner with and manage third-party vendors; ensure timely resolution of issues and adhere to project budgets

• Lead end-to-end project execution with partners and/or professional services

• Communicate status updates with stakeholders and business technology leaders

• Maintain technical knowledge from self-paced learning, assisted learning, or attendance to related workshops

Who You Are

• 4 years experience in operations-related function

• Technical background in Computer Science, Engineering, Finance or similar

• Exposure to transactional systems, primarily in ERP, EDI, and partner portals - NetSuite, SPS Commerce, Salesforce, DispatchTrack

• Knowledge or experience with ETL pipelines and APIs

• Process-oriented with strong Program Management skills and ability to define workflows, plan, execute, and document

• Unafraid to make mistakes, and are the first with a solution to fix them

• Proactive and self-motivated in practicing and learning something new, always eager to expand your knowledge

• Excellent problem solver with the patience to ensure information gathered from the business is accurate and agreed upon

• A solid communicator and an active listener, with an eye for digging into root causes

• Comfortable working with large volumes of data and structuring data sets

• Reasonable time zone flexibility to interface with global development teams

Extra Credit

• System-specific certifications

This is a remote, fixed-term contract position open to candidates legally authorized to work in Canada. The contract is expected to run through November 30, 2026, with the possibility of extension based on business needs.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don't just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We're dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we're looking for (even if you don't check every single box), send us your application. We would love to hear from you

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, All requests will be addressed and responded to in accordance with Tonal's Accessibility Policy and local legislation.