Senior Business System Analyst

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Business Systems Analyst to join our Revenue Operations team in Burnaby, Calgary, Toronto, or remote locations.

What your team does:

The GTM Applications Systems team has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, Customer Success, Finance, and Business Operations teams and functions. We drive data that empowers business insights and critical decision-making, while accelerating these teams through operational efficiency across the customer lifecycle. Our tech stack includes not only Salesforce, but also Zoominfo, Gong, Salesloft, Chili Piper, Churnzero and more 

As part of the GTM Applications Systems team, you will play a critical role in driving operational excellence and fueling Clio's rapid growth. The team is responsible for managing and optimizing the various aspects of the customer life cycle: including top of funnel, sales, customer success and support. Their work not only underpins the success of the GTM strategy but also contributes to the company's broader goals of growth, customer satisfaction, and financial health.

Who you are:

We aren't looking for just any traditional Business Analyst to join this team. We're looking for an experienced professional with deep Salesforce expertise who will play a vital role in setting our company's overall systems strategy; someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes our core values. We're looking for an impact player If you're passionate about solving complex problems, designing and implementing creative and scalable solutions, and constantly seeking innovation, this could be the perfect role for you

What you'll work on:

• Supporting the implementation, configuration, support, maintenance, and improvement of our Salesforce platform and integrations with other business systems.

• Consulting with stakeholders across a variety of departments to gather and analyze requirements and assess business needs.

• Turning complex business requirements into robust, intelligent, and scalable solutions.

• Collaborating with a wider team of System Administrators and Developers to deliver solutions that delight our users, scale to meet the growing needs of the business, and integrate seamlessly with existing workflows.

• Working cross-functionally with several teams, including Revenue Operations, Sales Operations,  Product, Engineering and Finance to deliver on strategic initiatives and support their respective goals and functions.

• Fostering improved processes by identifying areas for improvement, optimization and scalability.

• Providing and cultivating a positive support experience to all GTM applications end users.

• Keeping up to date with Salesforce and other system releases and best practices to inform and recommend system improvements.

• Documenting system configuration and administrative processes, developing process flows, SOPs and other documentation.

• Performing quality assurance testing and monitoring data quality and integrity.

• Supporting user acceptance testing and deployment/release plans.

• Managing incoming requests, tickets and escalations.

• Other duties as required.

What Bring:

• Post-secondary education in Computer Science, Information Systems, Business Administration, or relevant discipline.

• Experience in a high-growth B2B SaaS company.

• 3+ years of Salesforce administration experience.

• 5+ years experience as a Business Systems Analyst or similar role

• Proven business and technical acumen to translate business requirements into functional system designs.

• Excellent consultative questioning and listening skills to fully understand requirements and pain points.

• Natural curiosity and drive to improve with a willingness to share your knowledge.

• Meticulous organization and task-driven nature.

• Keen attention to detail and strong sense of ownership.

• Ability to consult and work with stakeholders to gather business requirements and scope for additional clarity when required

• Excellent written and verbal communication.

• Self-motivated, independent, and deadline-oriented.

Serious bonus points if you have:

• Salesforce Service Cloud Consultant certification

This is a new role.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $104,200 to $122,600 to $141,000 CAD. There are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at 

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official email addresses.

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