User Experience Designer

Help Shape the Future of Usage-Based Billing

LogiSense is looking for a User Experience Designer (UXD) who's passionate about user experience, curious about technology, and excited to work on a platform that powers monetization for the Internet of Things (IoT), Communications, and XaaS industries.

As a member of our Product team, you will lead and conduct user research, create user-friendly designs and collaborate with our Engineering team to create the most usable and friendly usage-based billing platform in the world. Trusted by enterprise customers, our platform transforms complex usage data into clear and accurate billing.

At LogiSense, we believe billing should be simple and transparent. Customers should pay only for what they use, and the systems that enable this should be intelligent, scalable, and reliable. That's exactly what we're building — and we'd love for you to be part of it.

Why Join LogiSense?

• Remote-first culture with the flexibility to work from anywhere in Canada
• A people-first environment that values integrity, balance, and innovation
• Competitive compensation, exceptional benefits, and funded learning & development opportunities
• Hackathons, team events, and regular chances to share ideas and shape product direction

The Role

As a User Experience Designer at LogiSense, you'll lead the charge in designing an exceptional user experience for our cutting-edge usage-based billing platform. You'll develop research plans to dive into user needs, identify friction points, and collaborate with product management and engineering to create innovative solutions. Your work will transform the current experience and propel our product's future capabilities to new heights.

At LogiSense, we live by three core values:  Be good. Seek balance. Get paid.

They guide everything we do — and we hope they resonate with you too.

What You'll Bring to the Team

Expertise and Experience

• 5+ years of professional experience leading user experience initiatives, researching, designing and socializing user experience approaches and solutions
• 5+ years creating wireframes, interaction design artifacts and providing UX direction to agile development teams
• Significant experience in working directly with customers and specifically with the user personas
• A degree in Cognitive Science, Human-Computer Interaction, Psychology, Industrial Design or a related field (or equivalent work experience)

User Research and Analysis Skills

• Experience developing detailed research questions and corresponding well-thought-out research plans aligned with the product roadmap
• Experience in conducting interviews, surveys, focus groups, usability testing, card sorting and heuristic evaluations
• Creativity in defining and communicating useful user personas - ensuring that user personas are socialized throughout our organization and adopted into our product and engineering processes
• Ability to summarize research findings into actionable insights and effectively communicate them to stakeholders to build empathy and understanding of user pain points

Design and Technical Skills

• Passionate about applying a strong understanding of user-centered design principles and methodologies
• Ability to evaluate and propose changes to existing information architecture
• Ability to create detailed flows that articulate how a user achieves their goal (e.g., user flows, business process, customer journey maps, story maps)
• Ability to create and evaluate prototypes rapidly including sharing the prototypes internally and with customers to ensure the best validation and feedback
• Experience with using design software to create wireframes for development teams (e.g., Figma primarily)
• Deep familiarity with creating and editing user stories in JIRA - an asset

A Wholistic User Design Role

• Deep research of the market, users, personas
• Understanding of customer journey, workflows, and important metrics - and the aptitude to synthesize and socialize these learnings throughout the organization
• Industry leading User Experience skills including driving the UI, Information Architecture, Product Guidance, Compliance to Regulatory requirements, gathering important telemetry data and synthesizing, and user interaction approaches for the product. 
• A proven leader who will be passionate about owning this role, fully understanding the market and our users, and driving the strategy into the product roadmap

Mindset and Collaboration

• Dedicated to ensuring new features to provide a seamless, enjoyable experience while meeting real-world user needs
• Enjoys working closely with Product Owners, Team Leads, Developers and Testers using agile delivery practices 
• Passionate about learning and applying new user research and design approaches to improve time to value
• Strong critical thinking, with excellent written and verbal communication skills
• Ability to prioritize, self-manage, and collaborate effectively in distributed teams

Bonus Points If You Have:

• Domain Knowledge from Finance, Account Payable, FinTech, Billing, VoIP, Wireless, Hosted Communications, IoT
• Master's degree in Cognitive Science, Human-Computer Interaction, Psychology, Industrial Design or a related field
• Additional Courses or Certifications. For example: 
  • Certified Usability Analyst (CUA), UX Certification from the Nielsen Norman Group, Google UX Design Professional Certificate
  • Digital Accessibility Foundations Course, Web Accessibility Specialist (WAS), Certified Professional in Accessibility Core Competencies (CPACC)
• Experience leading or participating in integrating UX tools with Jira – (e.g., Figma, InVision, Sketch, Adobe XD, Zeplin, Miro)
• Experience with using online research tools (e.g., UserTesting, Optimal Workshop)
• Experience in creating research plans that stay within budgets
• Experience driving the adoption of user-centered design practices in established delivery teams
• Experience using research insights to influence product and marketing direction

Find Your Balance With Us

Flexible Work, Built Around You

• Choose where and how you work: remote-first, in-office, or hybrid — whatever suits your lifestyle and productivity
• A culture of trust and autonomy where your results matter more than where you sit

Well-Being & Growth

• Generous paid time off, holidays, and a company-wide holiday shutdown
• Dedicated time and funding for personal learning, certifications, and professional development
• A collaborative and respectful environment where you can grow — and help others grow too
• Opportunities to take on challenging work that expands your skill set and impact

Get Paid What You're Worth

Compensation & Benefits

• A competitive salary at or above industry standards with RRSP matching
• A robust benefits package including dental, vision, pharmaceutical, and extended healthcare
• Paid vacation and additional company holidays

Additional Perks

• Access to stock options and equity for long-term, high-impact contributors
• Swag, team events, and a vibrant culture that celebrates people, passion, and progress

More Than Just a Job

At LogiSense, we're not checking boxes — we're building a team of sharp, curious, and driven people who care about what they do and how they do it. We offer autonomy, flexibility, and world-class pay and benefits because we believe great work happens when people feel valued and supported.

We're looking for a User Experience Designer who's ready to grow, contribute, and help shape the future of our product and company.

Your voice matters. Your ideas matter. You matter.

Join us. Let's build something remarkable — together.  

LogiSense is proud to be an equal opportunity employer. If you require accommodations at any stage of the recruitment or employment process, just let us know. We're committed to making our workplace accessible and inclusive for everyone.