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Clinic Coordinator

2 weeks ago

Kitchener ON NH R, Canada Centre for Family Medicine FHT Full time $45,000 - $60,000 per year

The Centre for Family Medicine is currently seeking a full-time (up to 35 hours/week)

Clinic Coordinator for a One Year Contract

to join our Family Health Team in our KW4 Prenatal Clinic. Our mission is "To provide leadership and excellence in comprehensive patient-centred primary care through education, research, innovation and care provision in a collaborative, sustainable, inter-professional environment".

Position Overview:

The Clinic Coordinator will have front line contact with patients and support the medical team working mostly with pregnant women in their prenatal care. This team will consist of a Nurse Practitioner in partnership with WRHN and multiple family doctors in community.

Primary Duties and Responsibilities:

  • Book patients from hospital referrals
  • Greet and check in patients for appointments
  • Communicate with patients when required, using appropriate language lines and in person interpreters
  • Answer busy telephone lines and book appointments or triage appropriately
  • Create patient profiles in electronic medical record (EMR)
  • Scan and label documents appropriately into patient electronic charts
  • Collect and reconcile third party billing
  • Complete medical forms
  • Coordinate physician schedules
  • Create processes to support this clinic with other OB related work in community
  • and participate in other administrative tasks as required including back up for other clinics

Qualifications and Experience:

  • Post-secondary education - preferably related to health
  • Minimal 2 years' experience in an administrative position in a healthcare organization - preferably primary care

  • Excellent information technology skills including working knowledge of Windows and Microsoft Office 365 - Excel

  • Experience working with a patient/client database system for booking, billing, scheduling, and retrieving information. Practice Solutions experience preferred

  • Excellent communications (written, verbal, and interpersonal) skills (additional languages are an asset)

  • Ability to multitask, prioritize and manage time effectively, in order to optimize productivity and meet critical deadlines with specific attention to detail in a fast-paced environment

  • Strong self-starter, able to effectively prioritize key tasks and deliverables with limited day-to-day direction, are a solution orientated thinker

  • Demonstrated ability to work collaboratively and take direction from health care professionals

  • Proven ability to keep confidential information regarding patients, health care providers, employees, business operations and team information

  • Comfort and experience working with non-English speaking populations, or through an interpreter.

  • Conscientious, flexible and adaptable

Closes - October 24, 2025