Customer Service Manager

Are you looking for a hands-on agriculture career opportunity supporting local farms and farm families in your community to expand their participation in the agri-food value chain?

AGRIS Co-operative Ltd. has an opportunity for a motivated Customer Service Manager to join our team in Dutton. As a Customer Service Manager, you will have the opportunity to demonstrate your capability to deliver agriculture innovation and services to the communities we serve and to enhance our farm-owners' profitability across our AGRIS Co-operative market.

What will you be responsible for:

• Provide an exceptional customer experience at every interaction.
• Provide recommendations and solutions to meet our customers needs with a focus on the "Whole Farm Plan," from precision planning and application, ending with grain handling and marketing.
• Ability to support precision planning including GIS mapping, soil sampling, and interpreting the GIS data for customers.
• Understanding and supporting overall branch operation, administrative functions, as well as the branch and individual sales targets.
• Accept orders for products and services and initiate any actions required to effect timely delivery.
• Ensure all products ordered or shipped are properly invoiced prior to leaving the site.
• Assist in monitoring inventory levels and ensure adequate supplies are on hand to support customer purchasing. In consultation with the manager, complete inventory counts and replace inventory as required.
• Assist in the coordination and scheduling of available custom equipment to result in maximum utilization and quality customer service.
• Maintains a clean and attractive environment in the retail area.
• Awareness of sustainability issues such as 4R Stewardship, Class 12 Pesticide rules.
• Extended hours, as required, during the busy season.

Requirements for this job:

• Requires a university or college degree or equivalent years of experience preferably in agriculture or agri-business.
• Knowledge of agronomy, fertilizer, chemical, seed and grain marketing.
• Have or committed to obtaining the certified crop advisor (CCA) designation within three years.
• Obtain pesticide vendor license and/or professional applicator designations.
• Travel as required to support farm owner and branch needs.

If you are interested in a career in agriculture as part of an industry leader, developing innovative solutions and enhancing the profitability of our farmer-owners, we want to meet with you

About AGRIS Co-operative Ltd.

AGRIS Co-operative is a dynamic and successful farmer-owned co-operative that prides itself on providing quality agronomic and grain marketing solutions for our customers and farmer-owners. AGRIS is a leader in precision farming technology, seed, agronomy, and petroleum services.

AGRIS Co-operative is a 100 per cent farmer-owned grain marketing and farm-input supply company that serves more than 1,000 farmer-owners across 14 locations in Essex, Kent, Elgin, Middlesex and Lambton counties.

The co-operative is a partner of Great Lakes Grain, a grain merchandising company. AGRIS Co-operative is a member-owner of GROWMARK, Inc. and markets products and services under the FS banner.

AGRIS Co-operative has branches located in Brigden, Chatham, Cottam, Dutton, Glencoe, Leamington, McGregor, Muirkirk, Rochester, Stoney Point, Thamesford, Thamesville, Tupperville and Wheatley.

AGRIS Co-operative Ltd. is an equal opportunity employer. We thank all those who apply however only applicants selected for an interview will be notified.

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Work Location: In person