Senior Business System Analyst, Digital

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other.

The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we'd love to connect.

We are seeking a highly motivated Senior Business Systems Analyst to join our Individual Wealth IT team In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable's capture, imaging, and business process automation solutions.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about creating a digitization solution that provides exemplary end-user experience? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?

Join one of the Waterloo Area's Top Employers for 2025 and Southwestern Ontario's Top Employers for 2024 and be part of something that matters.

Position Title: Senior Business Systems Analyst, Digital

Reports To: Senior Technology Manager, Digital

Department: IT Individual Wealth

Term: Temporary Full-Time, Twelve (12) Month Contract

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you will be doing:

• Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives
• Engage and collaborate closely with our business partners, Development team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience
• Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization
• Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results
• Ensure that all projects delivered meet the established organization standards and audit controls
• Continuously enhance knowledge of business domains and their products/services
• Identify process improvements opportunities proactively
• Help ensure a solid solution is delivered that meets the stakeholders' needs
• Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management

What you will bring:

• 5-8 years of experience in Business Systems Analyst role
• Minimum 2 years' experience in insurance or financial services industry
• CCBA or CBAP or working towards designation
• Previous Business Analyst and Quality Assurance experience
• Degree in Computer Science, Software Engineering, or a related discipline
• Waterfall and/or Agile methodology experience
• Experience with Case Management and Business Process Automation solutions.
• Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills
• Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences
• Experience writing functional requirements, use cases and process flows
• Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
• Experience in the use of analytical/modeling tools for both processes and data
• In-depth understanding of the overall system development methodology
• In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions
• In-depth understanding of application infrastructure, database and technical platforms
• Experience and/or proficient in many of the following:
• System Design and workflow concepts
• Web and client/server architectures
• Knowledge of database design
• Test Management tools (Azure Test Plans, other QA tools)
• MS Office Tools including Microsoft Access, Visio & Excel
• Working knowledge of SQL, C#, .Net and SOAP or REST APIs
• Knowledge and Experience with Agile, Scrum, Kanban
• Exposure to CI/DevOps
• Code analysis for the purpose of understanding system functionality

What's in it for you:

• A workplace where care, passion, and curiosity aren't just values, they're how we work, grow, and succeed together every day;
• A healthy work-life balance with employee wellness top of mind;
• We value open, honest communication between team members, challenging each other to continually improve;
• Employee resource groups that support an inclusive work environment;
• An onsite, full-service cafeteria with a variety of daily options;
• Regular EQ Together events focused on company togetherness and collaboration.

As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.

This position is available due to an existing vacancy.

We're dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at