Program Support Assistant

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

The Health Employment Network is a bridging program developed to support internationally educated health professionals (IHP's) to secure suitable employment in Ontario. It is delivered in partnership by the Settlement agency CCI Ottawa, and the World Skills Employment Centre.

POSITION SUMMARY

Under the direction of the program manager and coordinator, the Program Support Assistant handles client recruitment, intake, registration, and data management.

This position reports to: Program Manager

Employment Status: Full time 35 hours per week, contract until March 31, 2026

Hourly rate: $25.57

Deadline Date to Apply: November 12, 2025 by 5 pm

Location: 219 Argyle Avenue

RESPONSIBILITIES

• Plan and implement data collection using Share Point, Excel and Client Database systems.
• Update and maintain accurate service records, electronic database systems, and program documentation.
• Provide activity reports and statistical data as required.
• Conduct outreach to other Settlement organizations in Ontario to inform them of the program, and present monthly information sessions to recruit new clients.
• Participate in meetings and activities to enhance the understanding of newcomers.
• Build positive relations within the team and with external parties.
• Assist the intake counsellor in conducting structured client assessment to verify eligibility requirements and review mandatory documentation.
• Follow up and connect with former clients.
• Perform other activities as directed by the program manager.

QUALIFICATIONS

• University degree with 2+ years' experience or equivalent
• Proficient in Microsoft Office, particularly Excel and SharePoint, as well as databases and Zoom
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines
• Ability to work effectively in a team
• Awareness of cultural sensitivities related to immigrant communities
• Skills in interpersonal relations and conflict resolution
• Strong skills in presentation, writing, and communication

Analytical skills are highly valued. Familiarity with labour market integration programs and policies is highly valued. Initiative and adaptability in dynamic environments are important for success.

All internal applicants must inform their supervisor of their intention to apply for the position.

Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer. Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.