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Customer Service Representative

2 weeks ago

Regina, Saskatchewan, Canada Avena Foods Limited Full time


Avena Foods is a specialty miller that partners with farmers and customers to bring safe, sustainable, nutritious oat and pulse ingredients to consumers around the globe which are non-GMO and gluten-free.  We have three facilities: Regina, SK, Rowatt, SK and Portage la Prairie, MB.

In a career with Avena you can look forward to:

  • Being a part of team committed to building an innovative and diverse culture
  • Supporting your growth through professional development, training, and recognition programs
  • Competitive compensation includes benefit programs such as: Health, Dental, Life, Retirement Savings, Employee and Family Assistance Program and more
  • We offer additional benefits for extras  Take advantage of our Health Spending Account for additional expenses like more expensive glasses.  Or the Wellness Account that covers recreational items like gym membership, running shoes, etc.

If you'd like to join a team that is collaborative, hardworking and provides opportunities for growth.  Please apply.

Avena Foods is actively seeking a Customer Service Representative to join our team in Regina. Reporting directly to the Manager, Customer Service & HR, this role is responsible for managing the administrative sales cycle while delivering outstanding service to Avena customers.  The CSR acts as liaison between departments to ensure customer needs are met and provides administrative support to the Finance Team as needed.

Key Responsibilities

  1. Receive and process customer orders taking into consideration each customer's unique requirements (pricing, shipping terms, etc.)
  2. Responds promptly and professionally to customer inquiries or concerns including communication regarding changes in shipping dates
  3. Communicate with Operations, Logistics and Quality Assurance departments to ensure all departments have the information needed to manage customer orders effectively.
  4. Process customer invoices accurately and in a timely manner.
  5. Leverage customer relationships to assist with the collection of outstanding accounts.
  6. Provide general administrative support, including greeting visitors and answering phones.
  7. Track and analyze customer information to identify opportunities for improving service and meeting customer needs.
  8. Support the Finance Team as needed, including performing administrative tasks.
  9. Other duties as assigned.

 Qualifications:

  • Minimum 2 years of customer service experience is preferred
  • Post-secondary education is preferred (e.g. diploma in business)
  • Proficient with computers and common business software
  • Excellent communication skills bother written and verbal
  • Strong organizational skills with the ability to prioritize tasks effectively
  • High attention to detail and accuracy
  • Ability to work independently as well as collaboratively within a team
  • Capable of preparing professional documents

*Employment is subject to successfully completing pre-employment checks which may include criminal record check, education verification and reference review.

*Avena is an equal opportunity employer and is committed to providing reasonable accommodation for applicants with disabilities. If you require accommodation during the application or interview process, please contact  to request assistance.

*By submitting your resume, the applicant acknowledges that providing false, misleading or inaccurate information on their resume or during the interview is grounds for disqualification or dismissal.

Start Date: To be discussed

CLOSING DATE FOR APPLICATION IS: January 23, 2026

Note:  Not all applicants will receive a formal interview



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