Customer Service Representative

4 days ago

Regina, Saskatchewan, Canada A-1 Rent-Alls Full time

Summary

The Customer Service Representative (CSR) will be responsible for handling all tasks assigned to the front counter. These tasks include fielding walk-in customers, fielding customer phone calls, dealing with both on-account and cash customers, typing up orders, cycle billing, dispatch, processing and coordinating pickups and deliveries, and handling all other front counter duties. This role will provide an exceptional customer experience while processing transactions in an accurate, timely fashion. The Customer Service Attendant will be required to develop a working knowledge of A-1 Rent-Alls' inventory to be able to advise customers and accurately distribute rental items. The CSR will be required to become proficient in A-1 Rent-Alls' inventory software, Microsoft Office, Microsoft Teams, and other computer programs.

Job Duties

  • Handle all front counter transactions, including quotes, reservations, contracts, pickups and returns, cycle billing, dispatch, reservation reports, and other associated responsibilities.

  • Provide exceptional customer service over the phone, in person, and via email.

  • Ensure that relevant data and details are accurately captured and logged.  

  • Coordinate with other departments, such as the warehouse, to ensure that orders are prepared, appropriate details are logged, customers are billed accurately, and all other matters are addressed. 

  • Run reservation reports to prepare for following days and upcoming weeks, ensuring that outbound orders are accounted for and prepared.

  • Work under the direction of the General Manager to ensure that work is properly prioritized and completed to an acceptable standard.

  • Maintain positive relationships with coworkers and customers.

  • Learn and adhere to A-1 Rent-Alls' processes and procedures.

Requirements

  • 1 year working in a customer service or administrative environment.

  • Experience in customer service, with rental or events experience being an asset.

  • Strong customer service skills with an ability to build and maintain lasting relationships with customers.

  • Ability to multitask in a fast-paced environment.

  • Excellent teamwork cooperation.

  • Strong problem identification and problem resolution skills.

  • Ability to effectively communicate both verbally and in writing.

  • High level of proficiency with Microsoft Office.

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.

  • Able communicate in person, over the phone, and via email and other electronic means.

  • Overtime as required.

  • 40 hour work week, with variation from week to week based on business needs. Saturdays will be required.

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