Customer Service Representative
14 hours ago
We are seeking a Customer Service Representative to provide professional support and ensure a positive experience for our clients. This role involves handling customer inquiries, processing orders, updating records, and identifying basic upselling opportunities.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Assist with product information, order processing, and issue resolution
- Perform accurate data entry and maintain customer records
- Identify upselling and cross-selling opportunities when appropriate
- Maintain clear and professional communication with customers
- Work with team members to resolve issues efficiently
Requirements
- Strong communication and customer service skills
- Accurate data entry and attention to detail
- Experience in sales or upselling is an asset
- Ability to multitask and remain professional under pressure
Job Type: Full-time
Pay: $17.75-$30.99 per hour
Expected hours: 40 per week
Benefits:
- Life insurance
- Paid time off
- RRSP match
Work Location: In person
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