Receptionist/Dispatcher

1 week ago

Emeryville ON, Canada G & L Stevenson Transport Ltd Full time $42,000 - $84,000 per year

Job Summary

We are looking for an energetic and highly motivated dispatcher/receptionist for our company. G & L Stevenson Transport Ltd is a family run school bus transportation business for the last 60 years. We service the local school boards with student transportation.

Your responsibilities may entail the following duties and more:

Job Responsibilities

  • Answering phone calls from staff, parents, and schools
  • Contacting drivers, schools and parents
  • Updating Website information
  • Filing documents and creating PDFs
  • Scheduling for school charter trips
  • Calculating costs
  • Scheduling for staff
  • Learn and apply WESTS policies and procedures
  • Helping dispatch buses
  • Other duties as required

Skills and Abilities

  • Proficient in Microsoft Office programs and familiarity with Mac computers would be an asset
  • Excellent customer service skills
  • Handle sensitive information in a private and confidential manner
  • Familiar with the area roads and locations of schools
  • Strong organizational skills and detail oriented
  • Good interpersonal skills on the phone, in person and the ability to converse with clients and staff in a professional manner
  • Work positively and effectively in a busy environment Schedule
  • Monday through Friday
  • Hours starting at 9AM till 6PM

Responsibilities

  • Manage incoming and outgoing communications through multi-line phone systems.
  • Coordinate schedules and dispatch personnel as needed to ensure timely service delivery.
  • Maintain accurate records through data entry and filing systems.
  • Provide exceptional customer support by addressing inquiries and resolving issues promptly.
  • Assist with administrative duties including typing, proofreading documents, and maintaining organized files.
  • Collaborate with team members to enhance operational efficiency and improve service quality.

Requirements

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong computer skills with experience in data entry and clerical tasks.
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Prior experience in customer service or support roles is essential.
  • Demonstrated phone etiquette and communication skills are required.
  • Previous administrative experience is preferred, with an emphasis on attention to detail. If you are a motivated individual who thrives in a fast-paced environment and possesses the necessary skills, we encourage you to apply for this exciting opportunity as a Dispatcher.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Work Location: In person

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