Senior Community Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is looking for a strategic, empathetic, and results-driven Senior Community Manager to be the founding architect of our new B2B customer community. This is a unique opportunity to build a critical program from the ground up.

You will be responsible for creating a vibrant, scalable, and valuable digital space where our customers can connect with each other, share best practices, and get technical answers. You won't just manage this community—you will build it.

The ideal candidate is a "builder" at heart, with proven experience launching B2B tech communities. You are passionate about customer advocacy, an expert in digital engagement, and skilled at turning customer conversations into actionable, internal insights.

You'll collaborate closely with senior stakeholders across Support, Customer Education, Marketing, Customer Outcomes, Product, and Sales to ensure strategic alignment and coordinated execution. Success in this role requires a strategic mindset to build the community roadmap, a strong bias for action to launch and engage members, and a deep curiosity to understand and advocate for their needs.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. Youwill be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Architect and Launch: Develop and execute the end-to-end launch strategy for the community, defining the mission, KPIs, information architecture, content areas, users groups, and recruitment plan.
• Content & Programming: Develop and manage the community's editorial calendar, creating foundational content, discussion prompts, and special programs (like AMAs or user spotlights) to drive sustained engagement.
• Daily Engagement & Moderation: Act as the primary host and "face" of the community, proactively stimulating conversations and moderating all user-generated content to ensure a valuable and respectful environment.
• Build Advocacy and Reward Members: Implement programs (like gamification, recognition, and member spotlights) to encourage sustained engagement and reward valuable contributions.
• Manage Internal Expert Engagement: Build a scalable process to identify and route questions to internal subject matter experts across Support, Customer Education, Product, Partnerships, Marketing, and more, ensuring customers get timely, accurate answers while showcasing Samsara's expertise.
• Reporting & Analytics: Own the community dashboard. Report on key metrics like membership growth, engagement rates, content performance, and the community's impact on case deflection and customer health.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 8+ years of experience in online community management, preferably in a B2B SaaS or technology environment.
• Proven "0-to-1" experience; you have successfully launched and scaled at least one online community from the ground up.
• Expertise in digital engagement and a demonstrated ability to turn customer conversations into actionable, internal insights.
• Proven experience in architecting and launching an end-to-end community strategy, including defining the mission, KPIs, information architecture, and recruitment plan.
• Demonstrated ability to develop and manage a community editorial calendar, creating foundational content, discussion prompts, and special programs (like AMAs) to drive engagement.
• Experience in daily community management and moderation, acting as the primary host, stimulating conversations, and ensuring a respectful environment.
• Ability to build scalable processes for routing questions to internal subject matter experts (SMEs) with cross functional partners to ensure timely, accurate answers.
• Proficiency in reporting and analytics, including owning a community dashboard and reporting on key metrics such as engagement rates, growth, and business impact (e.g., case deflection).

An ideal candidate is also:

• Strategic & Hands-On: You can build a 12-month strategic plan and jump into the weeds to moderate a difficult conversation or onboard a new member.
• Data-Driven: You are comfortable defining KPIs, working with analytics tools, and translating data into actionable insights and executive-level reports.
• Cross-Functional Leader: You have a proven ability to build relationships and influence across departments (Product, Support, Marketing, Customer Education) to achieve shared goals.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '' or '@us-greenhouse-'. For more information regarding fraudulent employment offers, please visit our blog post here.