Operations Manager

People changing the way brands connect with consumers - one experience at a time.

Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Premium Retail Services one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.

About the Role:

We are seeking a highly motivated and experienced Operations Manager to join our dynamic team. In this role, you will serve as the primary point of contact for the Canadian Ecosystem with AMER Sales Operations, Global CBM, Regional and Global Finance, and working groups for on-the-go hardware devices. You will operationalize and execute the strategy for hardware ecosystems within the budget, brand guidelines, and Canadian Point of Delivery goals and annual plans/forecasts.

Essential Job Functions:

• Support go-to-market channel management and internal business for hardware devices.
• Facilitate compliance management for RIB governance and financial verification across all partners/product lines. Conduct weekly coordination with teams to review forecasts for 12-month rolling time period, reconcile any variances, update reporting to multiple cross-functional teams, and quantify and communicate risk and opportunity.
• Manage and generate reports for data and performance tracking for sales volume and budget expenditure. Ensure and develop ongoing reporting to maintain baseline data, including customer/channel, pricing and distribution mappings, which are all clear for successful business operations.
• Regularly generate key reports for the team, ensure data accuracy, and identify key insights in the data to share with teams.
• Conduct large-scale data analysis and modeling to identify trends and efficiency opportunities while assisting the team in generating various cuts of data and templates based on business reporting needs.
• Track key performance metrics, including forecasts, budget planning, and budget expenditures across teams.
• Provide ad hoc reporting and analyses efficiently and accurately. Evaluate performance inventory levels and create end-of-life plan for products at end of product lifecycle; coordinate promo plans, forecasts, budget, and inventory allocation information with various partners.
• Act as the principal contact for an internal promotional planning tool and manage all testing, adjustments, troubleshooting, and team training for on-the-go hardware products.
• Conduct weekly forecasting processes for hardware business, including run rate business trends, new product introductions, promotions and key sales activities that may affect the outlook and reflect the trend in the weekly sell-out forecast.
• Collaborate with sales teams to monitor promotional plans, actualize the run rate, required budget expenditures and the performance of promotional activities. Maintain the promotional calendar for on-the-go hardware categories.
• Drive efficiencies into business tracking and monitoring progress by automating processes and tools, and building new reporting views and automated dashboards via internal systems.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Business Management, Finance or a related field.
• Proven experience as an Operations Manager or similar role, with a strong focus in a leadership role.
• Experience managing teams and overseeing operational processes.
• Experience with budgeting, forecasting, and performance improvement initiatives.
• Proficient in Google Workspace and relevant marketing software

Key Skills:

• Leadership and Management:

• Ability to lead and motivate teams.

• Strong people management skills.
• Ability to foster a positive and productive work environment.

• Operational Expertise:

• Knowledge of operational processes and best practices.

• Experience with process improvement methodologies (e.g., Lean Six Sigma).
• Proficiency in using operations software and tools (e.g., ERP systems).

• Analytical and Problem-Solving:

• Strong analytical and problem-solving skills.

• Ability to analyze data and identify trends.
• Ability to make data-driven decisions.

• Communication and Interpersonal Skills:

• Excellent written and verbal communication skills.

• Ability to communicate effectively with all levels of an organization.

Premium Retail Services is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath