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Guest Service Agent

2 weeks ago

Toronto, Ontario, Canada Toronto Marriott City Centre Full time

GUEST SERVICE AGENT- Full Time- 12 Month Contract

@ The Toronto Marriott City Centre

Who We Are:

The Toronto Marriott City Centre Hotel is the world's only hotel located in a major league sports and entertainment venue, the Rogers Centre. Our distinctive hotel features 344 rooms, including 70 field-view rooms and Restaurant and Lounge with floor-to-ceiling windows offering a panoramic view of the stadium.

Our core values make us who we are—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world.

We provide a meaningful environment to associates enabling them to thrive both professionally and personally with industry-leading benefits, discounted stays at Marriott properties worldwide, extended medical and dental benefits as well as career development and training opportunities.

Marriott Hotels of Canada is proud to have been recognized on Forbes list of Canada's Best Employers for several years running including in 2022.

What we'll offer you:

At the Toronto Marriott City Centre, we provide a fun, safe and supportive work environment in a culture that values diversity and inclusion.

· In addition to our existing rigorous health & safety protocols, we have implemented a COVID-19 Safety Plan which includes mandatory vaccination for all associates (subject to exemptions pursuant to the Ontario Human Rights Code), personal protective equipment, daily health checks, hand sanitization, rapid COVID testing, temperature checks and more.

· Competitive compensation and a comprehensive benefits plan which includes health insurance, dental insurance, vision care and more.

· Discounted hotel stays and food & beverage for you, your friends & family at over 7,000 properties worldwide across 131 countries and territories and 30 brands.

· A supportive, diverse, and inclusive environment for all that prioritizes understanding and integrating Team Members' unique perspectives and voices and that's committed to their mental and physical wellbeing.

· World-class service training program and job-specific training opportunities to empower life-long learning and to encourage Team Members to find the careers that are right for them.

What you'll do:

The goal of our Guest Service Agents (GSAs) is to provide a warm welcome to every visitor who passes through our lobby and/or approaches our front desk. As a lobby host, our GSAs consider the lobby space their Great Room, and everyone who passes through it is made to feel celebrated and appreciated. Our GSAs ensure our guests' arrival and departure experiences are warm and flawless. With a brain that is part Tour Guide, part Accountant, part Problem Solver and Talk Show Host – a GSA can easily turn a negative guest experience into the highlight of a guest's vacation Are you up for the challenge?

The responsibilities of this position include:

  • Warmly welcoming guests and visitors to the hotel.
  • Taking responsibility for the guest arrival and departure experience (demonstrating Marriott standards).
  • Orienting guests to the hotel and its services, answering guest questions about the hotel, the brand and the city of Toronto.
  • Reviewing arrivals, departures, stay-overs, daily activities and following up accordingly.
  • Reviewing guests' invoices and resolving any billing issues for guests.
  • Resolving guest issues as they arise.
  • Reporting guest issues to the manager on duty for necessary follow-up.
  • Communicating with other departments in the hotel as required.
  • Answering telephone calls and directing calls appropriately.
  • Depositing cash and credit/debit intake at shift closing & balancing cash float.
  • Finding joy in sharing all of the wonderful things that the hotel, the city of Toronto and the Marriott brand have to offer.
  • Other tasks as assigned.

What you'll offer us:

We are looking for a dynamic, energetic individual who thrives in a fast-paced environment and fosters a culture of respect and positivity.

  • Hospitality or tourism and travel studies preferred.
  • Proven ability to meet and exceed guest expectations.
  • Good computer knowledge - Knowledge of PMS an asset.
  • Previous hotel experience – (front desk experience is preferred).
  • Excellent oral and written communication skills in English.
  • Must have customer service experience.
  • French and/or other languages considered an asset.
  • Personable, organized, and able to prioritize.
  • Must thrive in a team environment.
  • Have a good knowledge of the tourism and hospitality offerings in Toronto.
  • Must be able to work evenings, mornings, overnights, weekends and holidays

If you are interested, please visit our Larco Hospitality page ) to apply. Do not forget to bookmark our page for future opportunities with the Toronto Marriott City Centre and our Larco Hospitality family.

The Toronto Marriott City Centre Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Types: Full-time, Permanent

Pay: $17.60-$27.72 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work Location: In person