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Guest Services Associate

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Toronto, Ontario, Canada CEM Resorts Full time

The Front Desk Attendant plays a key role in shaping our guests' journey from the moment they walk through our doors. You will assist with check-ins, check-outs, reservations, inquiries, and guest support, ensuring that every person who stays with us feels valued, heard, and well taken care of. This position requires strong communication skills, patience, and the ability to thrive in a dynamic hospitality environment.

Key Responsibilities
  • Welcome guests with a friendly, professional, and positive attitude
  • Manage check-in and check-out procedures efficiently
  • Assist with reservations, room assignments, and guest inquiries
  • Maintain accurate records using property management systems
  • Resolve guest concerns with empathy and confidence
  • Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience
  • Handle payments, deposits, billing inquiries, and related documentation
  • Provide local information, recommendations, and assistance to enhance guest satisfaction
  • Maintain lobby and front desk presentation standards
  • Adhere to company policies, safety guidelines, and service standards
Qualifications
  • Previous experience in hospitality or customer service is an asset
  • Strong interpersonal and communication skills
  • Ability to multitask and stay calm under pressure
  • Comfortable working with computers and hotel management software
  • A positive, professional, and service-oriented attitude
  • Flexibility to work various shifts, including evenings, weekends, and holidays
What We Offer
  • A supportive, inclusive work environment
  • Opportunities for growth within CEM Resorts
  • Training and development programs
  • Competitive compensation and employee benefits