Guest Service Agent

6 days ago

Toronto, Ontario, Canada Hotel X Toronto Full time

A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.

Job Summary

To process the arrival and departure of the hotel's guests through the hotel property management system, post charges to accounts and take telephone reservations as required.

Role and Responsibilities

  • Greet and welcome guests upon arrival.
  • Ensure cash float is balanced at the beginning and end of each shift.
  • Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
  • Ensure all daily arrivals are gone through and special requests are taken care of.
  • Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
  • Ensure all guest complaints or concerns are dealt with promptly and efficiently.
  • Ensure all packages for guests are logged / delivered promptly and efficiently.
  • Assist guests with hotel and area information or any requests they have.
  • Assist with arranging transportation and the storage of guest luggage.
  • Check-in guest reservations ensuring proper billing, postings and information is correct.
  • Ensure shift audit balances and paperwork is all accounted for.

Benefits:

  • Vision care
  • Dental care
  • Life insurance
  • Company pension
  • Vacation & paid time off
  • Discounted/free food
  • Employee assistance programs

Qualifications

  • Minimum of 1-year front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.
  • Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
  • Exceptional organizational/problem-solving skills, must be self-motivated and very detail oriented.
  • This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs – Opera.
  • Flexible shift availability including evenings, weekends, and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

We thank all applicants; however, only those selected for an interview will be contacted.

Experience

Preferred

  • 1 year(s): Hotel Front Desk experience
Behaviors

Required

  • Thought Provoking: Capable of making others think deeply on a subject
  • Team Player: Works well as a member of a group
  • Loyal: Shows firm and constant support to a cause
  • Functional Expert: Considered a thought leader on a subject
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations

Preferred

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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