Entry-Level Customer Support Specialist
1 week ago
Start your cybersecurity journey with a role centered on helping others and building strong client relationships. As a Customer Support Specialist at C0wsec, you'll be the first point of contact for members and partners, solving technical issues, answering questions, and ensuring a positive experience with our security programs. Key Responsibilities
- Respond to customer inquiries via email, chat, and phone about our cybersecurity services
- Help users navigate our security platform, troubleshoot basic issues, and escalate technical problems
- Assist with account setup, access management, and general onboarding
- Document frequent issues and collaborate internally to improve service and resources
- Support virtual events and training sessions, guiding participants and collecting feedback
What You'll Gain
- Practical exposure to cybersecurity tools and processes
- Opportunities for growth into technical or leadership tracks
- Direct mentorship and hands-on support from our friendly team
- A chance to make a real difference for both customers and the wider security community
Job Types: Full-time, Permanent
Pay: $22.51-$25.19 per hour
Benefits:
- Company events
- Discounted or free food
- Employee assistance program
- Paid time off
- RRSP match
- Wellness program
Education:
- Secondary School (preferred)
Work Location: In person
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