Operations Business Analyst

Operations Business Analyst

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a Business Analyst opportunity with strong operations and process experience (not IT focussed) with the chance to be mentored by senior leaders? This can be the role for you

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

How this opportunity is different

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting operations within our Commercial Risk team. Business Analysts link business collaborators with tech teams, detail business requirements for interested parties. This role is ideal for candidates with a strong operations background – someone who understands process workflows, stakeholder management across business functions and UAT.

What the day will look like

• Develop BRD for different programs (renewals, new accounts, mid-term changes), updating rating, flow, data fields, insurers for internal and client sites.
• Manage questions and problems for the service team regarding database and program forms, as well as handling these critical issues and resolutions
• Database testing (all options, workflows and outputs) and test coordination including preparation of test cases, maintenance of test logs, organizing testers for UAT, retesting and test sign off.
• Converting new wordings, certificates, letters and other documents to Word documents, defining all merge fields and sources and ensuring standardized formatting of forms
• Preparation and release of monthly email blasts to various programs from Outlook
• Preparation of monthly transaction reports (bordereaux) and preparation of statistical reports, using Excel.
• Data analysis and Validation Investigation and resolution of any issues/discrepancies concerning online credit card payments
• Balancing online payments to database
• Assisting with minor programming changes to database and client facing websites
• Ad hoc projects

Skills and experience that will lead to success

• College or university degree in business or management.
• At least 2–3 years of insurance experience with a solid understanding of insurance operations.
• Broad knowledge of general insurance coverage.
• Strong customer service orientation and excellent interpersonal skills.
• Strong verbal and written communication skills with the ability to communicate optimally to different audiences – developers, internal stakeholders and clients.
• Effective presentation abilities and strong communication skills.
• Well-developed analytical, mathematical, decision-making, and negotiation skills.
• Dedicated team player.
• Proficient in MS Office; experience with Power BI and SQL is an added advantage.
• Possession of a RIBO license or other insurance accreditation is considered an asset.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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