Business Analyst, Technology and Operations

We are looking for the visionaries, the change-makers, and the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other, and strive to create inspiring, incredible educational experiences for all students, no matter where they are, or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity, and inspire positive change for so many people.

Our core values put the student experience at the center of what we do, reflecting who we are, and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

We are looking for a Business Analyst, Technology and Operations to join our nimble, cross-functional team. Reporting to the Director, Technology and Operations, and as our new Business Analyst, you will be the bridge between Technology and Operations and the business. You will work closely with business stakeholders and the Technology team to document needs and translate them into clear, actionable requirements. From ERP configuration and compliance initiatives to implementing a new enterprise scheduling and faculty workload management tool, you will play a key role in shaping systems and processes that drive efficiency and support growth.

This is a full-time role, currently following a hybrid model working both on-site at our Toronto office and remotely.

What's in it for you

Impact. You will collaborate with stakeholders across the university to ensure operational efficiency and seamless technology integration. Acting as a bridge between business and IT, you will shape how technology is understood, configured, and used.

Technical growth. As part of a growing IT and Operations team, you will gain exposure to high-visibility projects and senior leadership. You will take on meaningful challenges such as requirements gathering, process mapping, solution evaluation, and system implementation. You will directly contribute to improving workflows and productivity across the institution.

Career development. Yorkville University is a progressive, forward-thinking, innovative education centre. You will join an organization that inspires change, nurtures collaboration, supports faculty and students in their journey, and continuously innovates. You will work with a leader who values autonomy, collaboration, and accountability. You will be supported in refining your skills, expanding your network, and exploring future opportunities, including the potential to move into a Senior Business Analyst role.

As our new Business Analyst, Technology and Operations, you will:

• Gather and document business requirements. You will work closely with stakeholders across operations, IT, and compliance to understand their needs. You will translate business needs into technical requirements, acting as a bridge between the business and technical teams, ensuring both sides fully understand the objectives and rationale behind requested changes.
• Lead discovery and workflow mapping sessions. You will facilitate meetings to map current-state processes, identify gaps, and recommend improvements to increase efficiency and effectiveness. You will develop use cases, process diagrams, and supporting documentation. You will create clear, structured artifacts that guide vendors and IT teams in system configuration and implementation.
• Make recommendations. You will assess potential solutions, provide feedback on feasibility, and identify risks and priorities to support informed decision-making. You will continuously identify ways to improve the gathering, documentation, and communication of business needs across the organization.
• Leverage user acceptance testing (UAT). You will develop test cases, coordinate testing activities, and ensure all requirements are validated and traceable throughout the implementation process. You will review and interpret data to validate assumptions, explore hypotheses, and provide insights that guide operational improvements.
• Support the project. You will assist in project delivery and vendor coordination. You will help manage project timelines, coordinate with vendors, and support project implementation. You will communicate findings, recommendations, and project progress in a clear and concise manner for both technical and non-technical audiences.

You have:

• The education and experience. You have a post-secondary degree or diploma in business administration, information technology, or a related field. You have relevant experience in business analysis or a similar role, including gathering and translating business requirements, process mapping, and supporting system implementation or integration projects. You have excellent organizational skills and can manage competing demands and shift priorities under pressure.
• The consulting skills. You have the curiosity and logic to ask probing questions to gain insights and in-depth understanding of the needs of the business and end users. You can effectively translate these needs into technical requirements, generating documentation, building workflows and business processes, and creating PowerPoint presentations to share concepts and end goals with stakeholders.
• The communication skills. You have exceptional communication skills and can translate technical language and concepts for a non-technical audience. You can build trusting and influential relationships across all levels of the organization. You build trust and influence across all levels of the organization.
• The technical skills. You have proficiency with Microsoft Word, PowerPoint, Smartsheet, and Visio. Familiarity with SQL is an asset. You can evaluate solutions, analyze data, and make recommendations that improve processes and inform decision-making. You have familiarity with CRMs, LMS, and ERP systems. You can rapidly master new tools, platforms, and services, and take a proactive approach to resolving challenges.

Why work at Yorkville University?

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees and ultimately our students from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments, and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor discussing your interest in the role.
• A case study and virtual interview with the Director of Technology and Operations and a member of the team. This will allow us to assess your problem-solving approach and how your skills align with the role. This will also be an opportunity for you to ask questions about the technology strategy, the team, and the culture.
• A final virtual interview with stakeholders, which may include leadership, other teams, and your future teammates, as described above.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at

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