Back Order Support Management Coordinator

1 week ago

Cambridge ON Industrial Rd, Canada Air Liquide Full time $60,000 - $90,000 per year
How will you CONTRIBUTE and GROW?Air Liquide is Hiring for a Back Order Support Management coordinator in Cambridge

At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We are looking for you

  • Collaborative work team

  • Competitive compensation (base + bonus)

  • Attractive pension plan

  • Comprehensive benefits available on the 1st day of employment

  • Day shift and no weekends

  • Ultra-safe work environment

Recruiter: Stéphanie Reid  / /

This position involves ensuring an excellent level of service to designated customers, based on continuous monitoring of their orders and maintaining their order process through to delivery and invoicing. This role is strategic in the day to day operations and helps the decision making for our main customers (speciality gazes, distributors and major customers).

  • Ensures that orders are received and entered into the system, and communicated internally by the responsible team on schedule.

  • Communicates all changes to customers on a regular basis. Handle busy incoming telephone and email inquiries in a timely and professional manner. 

  • Ensures rigorous monitoring of orders in progress, back orders and stock-outs, pending issues and provides the necessary visibility to customers, production and logistics teams.

  • Determines and communicates priorities and customer needs
    to production teams. 

  • Controls the entire order process through to invoicing, giving instructions and/or performing tasks in the system. 

  • Ensures accuracy of order data in systems, updates systems and uses existing systems as required. Participates in backorder and critical order management committees, and acts as a team member to fill any necessary gaps.

___________________Are you a MATCH?

Required Qualifications:

  • Diploma: DEC in administration, operations management, logistics, business services. Any relevant experience will be considered.

  • Knowledge: Computer systems, MS Office, G suite, Oracle (An asset) good
    communication skills oral and written.

  • 5 years' experience in customer service and/or distribution sales and/or logistics.

Preferred Qualifications:

  • Training: Knowledge and training in welding products an asset, transportation of
    hazardous materials, team supervision.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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