Back Order Support Management Coordinator

3 weeks ago

Cambridge, Canada Air Liquide Full time

Back Order Support Management Coordinator – Air Liquide Air Liquide Canada is hiring for a Back Order Support Management Coordinator in Cambridge. The candidate will ensure excellent service to designated customers, monitor orders continuously, and manage the order process up to delivery and invoicing. Key Responsibilities Receive and enter orders into the system, ensuring timely communication internally and to customers. Communicate all changes to customers regularly and handle incoming telephone and email inquiries in a professional manner. Monitor orders in progress, back‑orders, stock‑outs, and pending issues, providing visibility to customers, production, and logistics. Determine and communicate priorities and customer needs to production teams. Control the entire order process through invoicing, giving instructions and/or performing tasks in the system. Ensure accuracy of order data; update systems and use existing systems as required. Participate in back‑order and critical order management committees and fill necessary gaps. Benefits Collaborative work team Competitive compensation (base + bonus) Attractive pension plan Comprehensive benefits available on the 1st day of employment Day shift and no weekends Ultra‑safe work environment Required Qualifications Diploma: DEC in administration, operations management, logistics, or business services (any relevant experience considered). Computer system knowledge: MS Office, G Suite; Oracle (asset). Excellent oral and written communication skills. 5 years’ experience in customer service, distribution sales, and/or logistics. Preferred Qualifications Knowledge and training in welding products, transportation of hazardous materials, team supervision. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industry: Chemical Manufacturing Recruiter Stéphanie Reid – stephanie.reid@airliquide.com – 438‑699‑9441 Commitment to Diversity Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We believe a diverse organization fosters innovation, engages employees, and creates an environment that evolves in a changing world. #J-18808-Ljbffr

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