Office/Operations Manager
6 days ago
Job Overview
We are seeking a highly organized Office Operations Manager to oversee daily office functions and ensure smooth operational workflows. This role is ideal for a reliable, detail-oriented professional who is comfortable with technology, enjoys structured work, and uses AI tools to work more efficiently.
Key Responsibilities
Office & Internal Operations
- Manage day-to-day office workflows and documentation
- Maintain organized digital and physical filing systems
- Coordinate mail, couriers, samples, and office supplies
- Maintain company templates (emails, line sheets, quotations, catalogs)
Customer Service & Order Support
- Respond to customer inquiries regarding pricing, inventory, and orders
- Prepare sales documents (line sheets, price lists, quotations, orders)
- Track open orders and proactively flag delays
- Issue monthly customer statements and follow up on overdue accounts
Sales Support
- Provide administrative and operational support to the sales lead, including order preparation, follow-ups, and coordination with customers and suppliers
Supplier & Product Coordination
- Communicate with overseas suppliers regarding pricing, samples, and production
- Track samples, approvals, and production timelines
Systems & Efficiency Support
- Work within an ERP system and follow established processes
- Use AI tools (e.g., ChatGPT) for documentation, organization, and repetitive tasks
- Support basic automation and process improvements
Skills & Qualifications
- Strong Microsoft Office skills (Excel, Outlook, Word)
- Proficient with Adobe Acrobat (PDF editing)
- Canva experience a plus
- Intermediate AI skills (comfortable using AI tools to improve workflows)
- Comfortable learning new systems and adapting to processes
- Highly organized with strong follow-up skills
- Clear written and verbal communication
- Bilingual (English/French) a plus
What We're Looking For
- Dependable, mature, and professional
- Detail-driven and process-oriented
- Able to manage multiple priorities calmly
- Comfortable working independently once trained
Job Type: Full-time
Pay: From $46,000.00 per year
Experience:
- Office: 3 years (required)
Work Location: In person
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