Chief Operating Officer in Property Management

This real estate group oversees a large and diverse rental portfolio spread across Montréal, with more than 500 doors under active management. The company is known for its hands-on operational approach, close relationships with tenants and owners, and a growing presence in multiple Montréal neighborhoods. The organization operates with a fast pace, a tight team, and a commitment to strong building performance, quick response times, and long-term asset improvement.

The COO will serve as the operational backbone of the company. This role focuses on optimizing day-to-day management, coordinating field operations, and elevating standards across the entire portfolio. You'll oversee a team of five administrators, guide them through building visits, ensure proper execution of procedures, and strengthen operational discipline across leasing, maintenance, tenant relations, compliance, and financial performance. This is a leadership role that demands deep property-management experience, strong decision-making, and the ability to structure systems as the company scales. The role is based full-time in the Park Avenue office, with regular on-site visits across the portfolio.

• Oversee all daily operations for 500+ residential doors across multiple Montréal locations, ensuring consistent performance and proactive issue resolution.

• Lead, mentor, and manage five administrators by offering guidance, coaching, and accountability to strengthen their operational effectiveness.

• Conduct thorough on-site visits with administrators to confirm buildings meet company standards for maintenance, cleanliness, compliance, and tenant satisfaction.

• Build and refine operational systems, workflows, and reporting structures to improve efficiency, streamline communication, and reduce avoidable delays.

• Ensure timely and accurate execution of maintenance requests, unit turnovers, leasing activities, tenant interactions, and overall building upkeep.

• Review financial performance of the entire portfolio, including budgets, expenses, revenue targets, and opportunities for cost optimization.

• Implement consistent policies and standardized processes across all properties to create strong alignment and reduce operational inconsistencies.

• Coordinate closely with ownership on building needs, capital project planning, renovations, and long-term asset management strategies.

• Identify operational risks, recurring challenges, and system gaps, then implement preventive measures to maintain smooth building operations.

• Support hiring, onboarding, and continuous training of property staff to strengthen team capabilities and prepare for portfolio growth.

• Extensive experience in residential property management, ideally overseeing a portfolio of similar size, complexity, and geographic spread.

• Proven leadership background managing teams, administrators, or multi-building operations with an ability to drive performance and clarity.

• Strong operational acumen with the ability to build structure, enforce standards, introduce systems, and create scalable processes.

• Demonstrated experience conducting building inspections, resolving tenant concerns, coordinating administrative tasks, and handling day-to-day operations.

• Comfortable working in a hybrid environment of in-office coordination and field-based oversight, with the ability to balance both effectively.

• Strong communication and problem-solving skills with the ability to manage complex workloads, prioritize demands, and resolve escalations.

• Familiarity with Montréal rental regulations, leasing standards, building compliance requirements, and local tenant/landlord expectations is an asset.

• Salary range: $100,000 – $130,000, depending on experience and leadership background.

• Additional incentives and long-term growth opportunities available as the company expands.