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Luxury Brand Sales Consultant

2 weeks ago

Vancouver, British Columbia, Canada EMCO Corporation Full time
Company Description

EMCO Corporation is Canada's leading plumbing wholesale company providing products and services for any project in the areas of plumbing, HVAC, waterworks, industrial, irrigation, fire protection and oilfield supply. We strive to develop strong partnerships with our customers, suppliers, communities, owners and employees. Our over 250 teams across Canada aim to be the Distributor of Choice for our plumbers, contractors and builders by creating a service-focused environment driven by motivated leaders and talented employees. Our diverse range of products and strong distribution network allows us to meet our customers'​ needs where and when they require it to ensure their success in every job. EMCO's retail showrooms allow homeowners to come and experience their new bathroom or kitchen before it is installed. Our consultants provide design solutions and quality products to fit any style, taste or budget. With over 100 years in business, EMCO offers its employees a safe work environment with a focus on teamwork, trust, fairness and caring. EMCO encourages and supports its employees to continue learning through both internal and external development opportunities. Respect and generous listening are two core values that every team member can expect to receive at an EMCO profit centre. EMCO is here to provide you with Total Customer Satisfaction.....Always.

Job Description

Reporting to the Showroom Design and Sales Supervisor and/or Profit Centre Manager of The Kohler Signature Store, the Showroom Design and Sales Consultant provides expert product selection assistance and design advice to our customers. The Showroom Design and Sales Consultant ensures the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing. To experience success in the position, the Showroom Design and Sales Consultant will:

• Represent the Profit Centre in a professional manner

• Uphold our core values and ethics with every interaction

• Be an effective teammate in the Profit Centre and support other areas of the business as needs arise

• Build strong customer relationships

• Know the products and services they are selling to each customer

• Be innovative and creative

• Willingness to continuously learn new products and develop selling skills

• Act in a safe manner, following all safety guidelines at the Profit Centre and at all customer locations including job sites

Job Duties and Responsibilities

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale

• Develop and build strong relationships with designers, home builders and architects to grow profitable sales

• Provide customers with quick reliable quotes and accurate delivery dates

• Meet or exceed monthly product specific sales and gross profit targets

• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers

• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers' expectations and benefits of the Profit Centre

• Maintain product literature to ensure most current information is available to customers

• Drive showroom sales through promotions and maintaining display materials

Qualifications


• College and/or University degree required. Design, Architecture, or sales related degree an asset but not a mandate

• A minimum of 2 years of experience with customer service or sales; Kitchen or bathroom showroom sales preferred

• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers' needs and promote the value-added services

• Knowledge of kitchen and bath design trends

• Proficient in the use of Microsoft Office software

• Outstanding customer service and verbal communication skills

• Excellent relationship building skills with customers, vendors, and teammates

• Able to identify customer needs, provide solutions and close the sale

• Possess excellent project management skills

• Able to learn and operate the applicable software system used to process orders

• Intermediate math skills

Additional Information

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

In addition, we will offer you:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time
  • EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.