IT Helpdesk Analyst

2 days ago

Halifax NS BJ N, Canada Sinno Technologies Full time

Sinno Technologies is a forward-thinking IT solutions company based in Halifax, Nova Scotia. We specialize in delivering secure, reliable, and scalable technology services to clients across Canada. Our mission is to empower businesses through innovation, operational efficiency, and exceptional technical support.

As part of our continued growth, we are seeking a skilled and motivated IT Helpdesk Analyst to join our technical support team. This position is ideal for someone who enjoys problem-solving, learning new technologies, and providing outstanding customer service.

Position Overview

The IT Helpdesk Analyst will be responsible for providing technical assistance and support to internal staff and external clients. You will play a key role in diagnosing, troubleshooting, and resolving IT-related issues while maintaining a high standard of service delivery.

Key Responsibilities

  • Act as the first point of contact for all IT support requests via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Configure and install computer systems, printers, and mobile devices.
  • Provide support for Microsoft 365, Windows 10/11, and other enterprise applications.
  • Manage user accounts and permissions through Active Directory.
  • Support remote employees through VPN, RDP, and remote access tools.
  • Document incidents, resolutions, and asset changes accurately within the helpdesk system.
  • Escalate complex issues to Level 2/3 support when necessary.
  • Assist with IT inventory management, system updates, and security compliance.
  • Educate users on IT policies, security awareness, and best practices.

Qualifications

  • Diploma or Degree in Information Technology, Computer Science, or related discipline.
  • 1–3 years of experience in an IT Helpdesk, Technical Support, or IT Analyst role.
  • Solid understanding of Windows operating systems, Microsoft 365, and basic networking principles.
  • Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
  • Strong troubleshooting skills and attention to detail.
  • Excellent communication, interpersonal, and time management abilities.
  • A proactive attitude and commitment to continuous learning.

Preferred Assets

  • CompTIA A+, Network+, or Microsoft Certified Professional credentials.
  • Familiarity with cloud platforms such as Microsoft Azure or AWS.
  • Experience with mobile device management (MDM) solutions.
  • Knowledge of ITIL processes and service management best practices.

What We Offer

  • Competitive compensation based on experience.
  • Comprehensive training and career development opportunities.
  • Supportive and collaborative team culture.
  • Opportunity to work with a growing and innovative company.
  • Hybrid work environment with flexible scheduling options.

How to Apply

If you are passionate about IT support and want to build your career in a dynamic technology-driven environment, we would love to hear from you.

Please submit your resume and a short cover letter outlining your experience and interest in the position.

Job Types: Full-time, Permanent

Pay: $30.95-$33.05 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person

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