IT Helpdesk Analyst

**Summary**:
The IT Service Desk Analyst will provide effective IT technical support to our all users. They will respond to incoming requests for IT support and resolve network, hardware and software issues. This role will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. **Please note, this is a contract-term position.**

Additional duties will include the following:

- Manage the processing of incoming requests and incidents to the Service Desk to ensure courteous, timely and effective resolution
- Support IT onboarding and off boarding of employees
- Responsible for the procurement of IT equipment
- Support mobile phones, printers and other office IT equipment
- Working with Active Directory and Exchange platforms to provision and manage users
- Assist with IT hardware repairs
- Effectively troubleshoot and resolve user technical issues
- Provide timely, courteous and effective IT customer service across the portfolio
- Assist with coordinating regular updates of operating systems and servers
- Ability to travel to worksites as required
- Partner closely with third-party IT support provider on key issues
- Other duties as required

**Core Competencies**:
**Experience and Qualifications**:
In this role you will be supported in your learning and growth. You will have the opportunity to be an important member of a strong and dynamic team and be exposed to diverse business issues.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Work Location: One location