Helpdesk Support Analyst

2 weeks ago

Halifax, Canada Northstar Alarm Systems Inc. Full time

At **Northstar Alarm Systems Inc.**, we protect what matters most. Based in **Halifax, Nova Scotia**, we specialize in modern residential and commercial security solutions — including alarm systems, CCTV, and smart automation. For over a decade, we’ve earned the trust of homes and businesses across Atlantic Canada through innovation, reliability, and exceptional service.

We’re expanding our team and are looking for a **Helpdesk Support Analyst** who enjoys solving technical challenges, supporting users, and helping maintain the systems that keep our clients safe.

**About the Role**

As a **Helpdesk Support Analyst**, you’ll be the first point of contact for all technical support requests. You’ll assist internal staff and field technicians with troubleshooting, configuration, and system maintenance — ensuring smooth operations across our alarm and monitoring systems.

This role suits someone who thrives in a fast-paced environment, values precision, and takes pride in helping others succeed.

**Key Responsibilities**
- Diagnose and resolve hardware, software, and network-related issues.
- Support field teams with remote troubleshooting and system setup.
- Document technical issues, solutions, and system updates accurately.
- Perform device configuration, firmware updates, and account setup.
- Provide general IT support for internal users when required.
- Collaborate with the technical team to improve system performance and reliability.

**Qualifications**
- 1-3 years of experience in IT or technical support.
- Strong understanding of Windows systems and networking fundamentals (IP, routers, switches).
- Familiarity with alarm systems, IoT devices, or monitoring platforms is an asset.
- Excellent communication, analytical, and troubleshooting skills.
- Strong organizational skills and attention to detail.
- Post-secondary education in information technology or a related field preferred.

**Join Northstar**

If you’re ready to grow your career in technology while making a meaningful impact, we’d love to hear from you.

Pay: $27.95-$31.05 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

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