Salesforce Business Analyst

Salesforce Business Analyst (Bilingual in French & English)

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We've actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While the Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telecom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications), and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position Overview

We are seeking a bilingual (French and English) Salesforce Business Analyst to join our team in Canada. The ideal candidate will play a critical role in bridging business needs with Salesforce solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing requirements, designing scalable Salesforce configurations, and collaborating closely with developers, administrators, and stakeholders to deliver impactful business outcomes. The Salesforce Business Analyst will also support ongoing system enhancements, conduct user training, and champion best practices to maximise the value of Salesforce across the organisation.

Key Responsibilities

• Gather, document, and analyse business requirements from stakeholders across different departments.
• Translate business requirements into technical specifications and Salesforce solutions.
• Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
• Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
• Conduct user training sessions and create training materials as needed.
• Perform data analysis and data migration activities.
• Provide ongoing support and maintenance of Salesforce applications.
• Stay current with Salesforce releases, features, and best practices.
• Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

Requirements

• Bachelor's degree in business administration, Computer Science, Information Systems, or a related field.
• 8-10 years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud.
• Proven ability to gather and analyse complex business requirements.
• Experience with Salesforce configuration and customisation (e.g., workflows, process builder, validation rules).
• Familiarity with data management and integration concepts.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Bilingual proficiency in French and English is mandatory.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
• Experience working in an Agile environment is preferred.

Job Types: Full-time, Fixed term contract