Business Analyst

2 weeks ago

Montreal, Quebec, Canada Fuze HR Solutions Full time $90,000 - $120,000 per year

Job Description:

Business Analyst

The Business Analyst is a key contributor to improving business performance through data analysis, process optimization, and strategic insights. This role supports leadership by delivering actionable recommendations that enhance decision-making, efficiency, and overall organizational success. Serving as a link between departments, the Business Analyst gathers and translates business and technical requirements into effective solutions that strengthen operations, boost customer satisfaction, and drive company growth.

Core Responsibilities:

  • Gather, analyze, and interpret data across multiple departments, including Sales, Marketing, Operations, Finance, Quality Control, and HR.
  • Develop and maintain performance dashboards and KPI reports to monitor key business trends.
  • Assess and document end-to-end workflows to identify inefficiencies and improvement opportunities.
  • Recommend and implement process enhancements that reduce costs and streamline operations.
  • Administer and optimize core business applications such as CRM, ERP, and BI systems.
  • Act as a liaison between Sales, Marketing, Operations, Finance, QC, and HR to align goals and share insights.
  • Translate business requirements into technical specifications for systems and reporting tools.
  • Support change management initiatives and promote adoption of new tools and processes

Required Skills:

  • Bachelor's degree (or equivalent) in Business, Information Systems, Analytics, or a related discipline.
  • Minimum of 5 years of relevant experience in business analysis, data analytics, or process improvement.
  • Proficiency in CRM/ERP systems (preferably NetSuite) and BI platforms (Power BI, Tableau, etc.).
  • Advanced Excel skills; SQL experience is a plus.
  • Strong organizational and project management abilities with experience documenting business processes.
  • Proven experience managing change and driving strategic initiatives.
  • Bilingual, with excellent verbal and written communication skills.
  • High level of integrity and discretion when handling sensitive information.
  • Solid understanding of financial, accounting, and operational principles.
  • Occasional travel may be required.

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