Executive Field Support Senior Advisor

Anticipated End Date: Position Title:Executive Field Support Senior AdvisorJob Description:Executive Field Support Senior Advisor Location: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. This position is located in Indianapolis, IN. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.The Field Support Senior Advisor is responsible for overseeing teams daily work assignments as they relate to hardware repairs and software installations and insuring repairs are done within their SLA.How You Will Make an ImpactPrimary duties may include, but are not limited to: Provide direction to other technicians on resolving complex hardware issues and plans, oversees and provides resources to handle large-scale manufacturer hardware recalls.Creates hardware support plans and provides adequate staffing for offices. Advises technicians on which standard products should be selected and decides when hardware exceptions should be considered. Plans and provides resources to conduct large scale hardware deploys. Assigns resources that assist in the clean up of large software deployments conducted by Software delivery and provides resources/plans to respond in crisis situations that may involve deployment of software patches. Works with external vendors for providing remote-hands work when needed and budgets funds, resources and support plans for remote hands work. Assist customers in planning moves by making technical recommendations and answering logistical questions. Participates in move planning meetings which may establish move dates and work schedules. Oversees all resources (external contractors and internal labor) working on Tech Refresh.Verifies that contractors are being used in an optimal and cost effective manner and that Tech Refresh is done within budget. Approves contractor time submissions and PlanView time recordings. Assigns resources to other lights-on projects and assess the need for utilizing internal versus external resources to ensure projects are done within schedule and budget.Minimum Requirements:Requires an AA/AS degree in Information Technology, Computer Science or related field of study with a minimum of 7 years relevant experience with 3 years experience in a professional/leadership role; or any combination of education and experience, which would provide an equivalent background.Preferred Skills, Capabilities, and Experiences:BA/BS in Computer Science or related discipline strongly preferred.Microsoft A+, Network+ certifications strongly preferred.A minimum of 7 years VIP/Executive C-Suite level, hands-on direct support and technical expertise, is strongly preferred.Job Level:Non-Management ExemptWorkshift:Job Family:IFT > IT Infrastructure & SupportPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.