Parts Advisor

1 week ago

Bonnyville AB, Canada DUCHARME MOTORS Full time

Ducharme Motors is looking to add an additional Parts Advisor: to our busy Parts Department The perfect candidate will demonstrate attention to detail and commitment to customer service with a passion in helping our customers. If you love to accessorize and have an eye for dressing up vehicles, this could be a great opportunity for you

Responsibilities: :

  • Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
  • Works with the service advisors to ensure a timely turnaround of parts needed for internal jobs.
  • Sell parts through the shop, by phone or over the counter to customers.
  • Assist walk-in customers with the selection of parts, suggest companion requirements and relay specials to ensure customer is aware of the product line.
  • Provide price quotes and other related parts information via the telephone.
  • Determine availability on out-of-stock items and, if requested by customer, submit emergency order.
  • Retrieve parts purchased from stock.
  • Review files weekly to keep track of back orders and return to vendor items.
  • Issue credit for parts returned; ensure invoice number is on hand to verify purchases and pricing.
  • Assist the Parts Manager in ordering stocked parts.
  • Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
  • Handles customer complaints immediately and according to the dealership's guidelines
  • Follow all company and manufacturer policies, directives and procedures.
  • Comply with required health and safety regulations.
  • Maintains professional appearance.
  • Other duties as assigned by manager.

Qualifications:

  • Excellent communication skills and an aptitude for customer service and sales are essential
  • Previous Automotive or Parts knowledge will be considered an asset
  • Ability to work in a fast-paced team environment
  • Valid driver's license and acceptable driving abstract

We offer a competitive compensation and benefits package, and a company matched pension plan.

Apply today and jump start your career with us

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