Vertical Operations Intern

About We started to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that is more than just a job; it's an opportunity to unlock one's potential, where learning is celebrated and impact is realized.We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.About The RoleWe are looking for a Vertical Operations Intern to join our growing Operations team for the Winter 2026 term. You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the organization. Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.Challenges You'll SolveNew Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processesCustomer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etcOperational Excellence: as we scale and grow >30% QoQ, you will spend the term helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.About YouYou are in college or university, pursuing an education in Business, Commerce or a similar fieldYou have a customer-centric mindset with a deep understanding of customer lifecycle managementYou are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneouslyYou are a high-performer, and seek to be the best in all that you doYou are a proactive problem solver and know how to prioritize tasksYou double-check your work and numbers, you have a rigorous approach to research and a bias for action.Perks & BenefitsCompensation: We pay our Interns top-of-market. Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure$300 one-time home office set up allowance$25/week UberEats allowance on Fridays$300/Term Learning and Development allowance$120/ Term Fitness/Wellness allowanceTop Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and moreBuild Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great workWe Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.We Believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure.