Internal Operations Manager

7 days ago

Toronto, Ontario, Canada Aetna Pest Control Full time $80,000 - $120,000 per year

Aetna Pest Control is privately held Canadian owned business which has been providing pest

control services in the GTA market for more than 50 years. Aetna provides a broad range of pest control

services, including termite treatments, to both residential and commercial customers. The company is

entering into a major growth phase backed by superior technology the Sentricon System in termite

control. With one of the two co-owners now stepping back from the business, the need has recently

arisen to recruit a Manager Internal Operations. This is a new position which will serve as an integral link

between the operating company and the co-owners.

Reporting directly to the co-owners, the Manager Internal Operations will lead the way of improving and

maintaining efficient support functions for the company. Responsibilities include:


• Manage the Customer Service function supervising internal reps.


• Oversee all administrative functions.


• Support internal direct marketing programs to established/new customers.


• Act as key liaison to outside customers/stakeholders/municipalities.


• Work collaboratively with the team of field reps who handle service calls.


• Manage Human Resource functions.


• Keep the co-owners up to date, as needed. on support activities,

Ideal Qualifications :


• 15 years of prior work experience in a fast-paced small business environment, preferably

in pest control or a directly related industry, such as construction and/or residential renovations.


• Strong computer/IT skills supporting customer data base, scheduling and reporting.


• Post secondary education preferably in business, administration or project management.


• Demonstrated ability to learn and continually evolve with the position.


• Take charge management style with the ability to hold people accountable balanced by the

ability to work collaboratively within a team environment.


• Strong written and verbal communication skills.


• Self- starter, highly organized and productive with attention to detail and the ability to multitask

within a small business environment, rolling up his or her sleeves to get the job done.

This position is in the company's main office located in Toronto. A personal vehicle is not required as the

office is easily accessible by public transit.

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