Dental Office Administrator

2 weeks ago

Brantford, Ontario, Canada Clarence Street Dental Group Full time

We are looking for a confident and detail-oriented Dental Office Administrator with a high level of accuracy, efficiency, and exceptional professionalism. The ideal candidate thrives in a clinical environment, ensures a high-quality patient experience, and contributes positively to our team culture.

Key Responsibilities

Patient Coordination & Experience

  • Greet patients warmly and provide a seamless check-in and check-out experience.
  • Coordinate new patient onboarding, including verifying forms, updating records, and guiding patients through their first visit.
  • Maintain a 90%+ reappointment rate through proactive scheduling and personalized follow-up.

Insurance & Financial Administration

  • Prepare and submit insurance estimates and claims with accuracy.
  • Communicate insurance coverage to patients.
  • Ensure precise entry of payments and financial information.

Operational Excellence

  • Manage schedules efficiently to optimize provider time and enhance patient flow.
  • Troubleshoot scheduling issues and resolve patient concerns with professionalism and empathy.
  • Support digital workflows, including managing digital charts, and documentation.
  • Demonstrate strong time management and attention to detail in all administrative responsibilities.

Professionalism & Team Culture

  • Model superior professional behaviour and uphold Clarence Street Dental Group's values.
  • Contribute positively to the team environment through clear communication and respectful collaboration.
  • Maintain accuracy, efficiency, and a high level of organization in all aspects of the role.

What We're Looking For

  • Previous experience in a dental office administrative role (dental strongly preferred).
  • Strong understanding of dental terminology, insurance plans, and treatment coordination.
  • Excellent communication skills—professional, clear, and patient-focused.
  • High attention to detail, accuracy, and accountability.
  • A team player who excels in a fast-paced, multi-provider environment.
  • Proficient with dental software (Open Dental, Practice By Numbers, Max Assist, YAPI)

Why Join Clarence Street Dental Group?

  • Supportive, collaborative team culture.
  • Opportunities for professional growth within a large, multi-specialty practice.
  • A workplace where professionalism, respect, and excellence are standard.

Ready to join a team that values your expertise and professionalism?

Contact us today

Job Types: Full-time, Permanent

Pay: $24.00-$30.00 per hour

Expected hours: 34 – 36 per week

Benefits:

  • Dental care
  • Paid time off
  • RRSP match
  • Tuition reimbursement

Work Location: In person

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