2025-362: Configuration Support Specialist

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you're someone with integrity, commitment, and a strong drive to deliver great products, we'd love to hear from you.

Configuration Support Specialist
Join our
Configuration team
in a pivotal role that drives operational accuracy and system efficiency across our manufacturing processes.

As a
Configuration Support Specialist
, you'll serve as a key connection between order management, manufacturing, and shop floor operations — ensuring
accurate, efficient, and compliant sales order fulfillment
for both hardware and software products.

This position focuses on
maintaining data integrity within the LN ERP system
, supporting operators with daily transactions, identifying process gaps, and collaborating across teams to resolve system issues. If you have a sharp eye for detail, thrive in a fast-paced manufacturing environment, and enjoy solving problems through systems and process excellence, this role is for you.

Who you report to: Manager, Manufacturing Production – Configuration & Systems
Work Arrangement:
Work from office

What we offer:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events

Best of all, you will be part of the Ross Video team, and we've got a pretty energizing environment here.

What the job is all about:

• Generate and issue all sales order line items for hardware and software components, ensuring accuracy and completeness.
• Validate picklist line items and maintain up-to-date fulfillment and inventory records in Infor LN ERP.
• Monitor order fulfillment progress, escalating potential delays or discrepancies as needed.
• Track and reconcile serialized stock items to ensure readiness for order fulfillment.
• Provide day-to-day system support to shop floor operators, ensuring adherence to established LN procedures and promoting best practices.
• Identify and document workflow gaps between physical operations and LN transactional processes.
• Conduct initial troubleshooting of minor LN or procedural issues to minimize downtime.
• Collaborate with Subject Matter Experts (SMEs), Item Master, NPI, Process Support, and ERP Analysts to resolve system and process challenges.
• Participate in process reviews and User Acceptance Testing (UAT), providing feedback to enhance accuracy, automation, and efficiency.
• Assist with procedure documentation and process change communication, ensuring clarity and adoption across the configuration team.
• Contribute to continuous improvement initiatives aimed at enhancing data integrity, operational flow, and system utilization.

Who you are:

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) or equivalent tools.
• Experienced with ERP or inventory management systems (Infor LN experience preferred).
• Exceptionally detail-oriented with strong organizational and time management skills.
• Skilled communicator with the ability to collaborate effectively across teams.
• Strong analytical and problem-solving mindset; able to work under pressure and tight deadlines.
• Reliable, accountable, and adaptable to changing business needs.
• Thrive in a fast-paced, manufacturing environment with a strong sense of ownership.
• Comfortable working in a production setting with moderate noise; occasional lifting (up to 50 lbs) may be required.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that's something we're passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.