2025-362: Configuration Support Specialist

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Configuration Support Specialist
Join the Configuration team in a pivotal role designed to drive operational accuracy and system efficiency across our manufacturing processes. As the Configuration Support Specialist, you’ll be the team’s dedicated expert in managing the administrative and transactional workload within Infor LN. The position will also be responsible for procedure writing, transactional problem solving, as well as liaising between the warehouse, NPI and Process Support. This role is central to ensuring smooth operations, supporting cross-functional collaboration, and solving system-related challenges that impact production flow.
**Who you report to**: Manager, Manufacturing Production - Configuration & Systems
**Work Arrangement**: Work from office
**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.
**What the job is all about**:

- Generate and distribute picking sheets and validate line items for accuracy, issue all sales order line items and maintain records
- Monitor progress of order fulfillment and escalate fulfillment issues as necessary
- Ensure that sales order data, fulfillment status, inventory records, and picking documents are accurate and up-to-date in LN
- Track and reconcile stock serialization items, ensuring availability for order fulfillment
- Assist in maintaining accurate inventory records, audits, and reporting
- Demonstrated knowledge of LN processes and procedures - this includes high level knowledge of specific LN sessions and the processes behind using these sessions
- Participate in process reviews and suggest improvements to enhance efficiency, accuracy, or automation of fulfillment workflows in Infor LN
- Work closely with Configuration Supervisors and guide the Configuration Team on new process changes where appropriate, identifying reasons for change, as well as providing technical details
- Liaise with LN/Infor representatives, other LN SME’s and relevant department primes to troubleshoot issues within the LN system
- Work closely with the NPI team if product structure and/or serialization issues prevent orders from processing properly or fail to adhere to policies and procedures

**Who you are**:

- Proficient in Microsoft Office Suite (Excel, Word, Outlook) or equivalent tools; familiarity with ERP or inventory management systems
- Detail oriented with strong organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Excellent communication and collaboration skills
- Problem-solving mindset with the ability to resolve discrepancies under time constraints
- Highly reliable with a solid sense of ownership
- Thrive working in a fast-paced, deadline-driven environment, flexible to shifting priorities
- Occasionally handles equipment setup involving lifting up to 50 lbs
- Operates in a manufacturing setting with moderate noise

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.