Computer Support Specialist

For more than 90 years, **E.S. Fox Limited (ESFL)** has set the standard for safety and quality in the construction and fabrication industry. We have been unique in the industry as the ones who have helped build Canada’s infrastructure. We possess the insight and expertise to stand behind everything we do.

**Our Strength is People**

With a strong commitment to health, safety, and the protection of the environment, ESFL has earned a reputation as a people-first, environmentally conscious and socially responsible provider. Our goal is to foster, cultivate, and preserve a culture of diversity, equity, and inclusion so that all employees feel valued and respected.

Our employees are our greatest asset. We strive to create an atmosphere that inspires free thinking, expression, and the promoting of individual differences, valuing the diverse contribution of skills, abilities, and experience.

**Why Join Our Team**

We offer you a rewarding career opportunity working within the thriving construction industry. We provide comprehensive benefits, including:
An attractive health and dental benefits package for you and your family (dependents). Health Care Spending Account and Healthy Living Wellness Account options
- Employee Assistance Program
- Group RSP with employer contribution
- Competitive compensation
- Support of professional growth

Our office in Niagara Falls, ON, is looking for a Computer Support Specialist to join our team.

**Summary of the Role**:
**Key Responsibilities**:

- Travel to remote sites (branch offices, job sites, etc.) as required.
- Daily management of helpdesk tickets and support requests through ServiceDesk Plus and logging new requests as required while keeping current work orders updated and assigning and/or escalating tickets as needed.
- Diagnose and resolve issues on Windows desktops and laptops including issues with printing, file shares, security, network configurations, and installing and supporting software such as Microsoft Teams, Office, Project, Visio, Adobe, Symantec AV and BackupExec.
- Image and deploy desktops and laptops.
- Provision and support of managed phones and tablets.
- Install, update, and configure other IT supported devices such as network devices, printers, and security fobs and cameras.
- Troubleshoot system performance of desktops, laptops, servers, and networks.
- Perform Backup procedures as required.
- Access technical knowledge bases and FAQs to aid in problem resolution and broaden knowledge of current and future issues and technologies.
- Produce detailed documentation and process flows to improve the efficiency of IT procedures.
- Identify, recommend, and assist with the development of end-user training material (user guides, cheat sheets, etc.) to increase computer literacy and self-sufficiency.
- Maintain IT documentation including procedures (Runbooks), user guides and FAQ sheets.
- Provide basic user training and proactive support in the use of hardware and software to users, either onsite or remotely (e.g. showing the user how to do something properly).
- Distribute system reports and manage system printers as required.
- Maintain inventory of IT hardware including inventory at remote sites (branch offices, job sites, etc.).

**Key Requirements, Experience and Skills**:

- Completion of a diploma from a computer-related or technology-related program is required.
- Certification or training provided by software or hardware vendors would be beneficial.
- A minimum of 3 years' experience in an information technology role supporting Windows-based users in a corporate environment is required.
- Must be able to lift, carry, install, and transport computers, IT Supplies and/or any IT Devices.
- Excellent communication skill (Both written and verbal).
- Strong decision-making and problem-solving skills.
- Able to work well independently and without direct supervision.

**Attributes**:

- Well organized
- Result orientation
- Team player
- Demonstrates creativity, initiative, and perseverance.
- Detail oriented.

**Competencies**:

- Integrity/Ethics
- Quality
- Working Safely

**About E.S. Fox Limited**

ESFL is a privately owned, Canadian, multi-trade fabricator and constructor, providing a single-source solution for Industrial, Institutional, Commercial, and Power Generation sectors. ESFL has established a reputation for safety, executing high quality workmanship, operational flexibility, efficiency, and timely project completion.

As a fully integrated, multi-trade construction firm, ESFL provides clients with a sole source solution for their detailed engineering, fabrication, construction, and maintenance needs. We are a solutions-based provider that delivers a superior level of service from ‘cradle to grave,’ as we offer multi-trade, service-oriented solutions for all your Industrial, Commercial, Institutional, and Energy products. ESFL continues to be a leader of Canadian strength and tradition for over 9 decades.

Headquartered in Niagara Falls