IT Helpdesk Technician

2 weeks ago

Vancouver, British Columbia, Canada 041dbacb-9265-47a0-ab13-feefb3d5b814 Full time $54,000 - $108,000 per year

Job Summary

We are hiring a Helpdesk Technician to support our Managed Service Provider (MSP) clients. This role provides remote technical support, resolves IT issues, and ensures our clients' systems run smoothly. The ideal candidate has strong troubleshooting skills, excellent communication, and experience working in a fast-paced IT support environment.

Key Responsibilities

  • Provide first-line technical support to MSP clients through tickets, phone, and email
  • Troubleshoot issues related to Windows, macOS, Linux, Microsoft 365, and common business applications
  • Install, configure, and maintain computer hardware, peripherals, and operating systems
  • Support network issues including LAN, VPN, Wi-Fi, firewall access, and connectivity problems
  • Configure and troubleshoot switches, routers, and access points
  • Manage tickets using platforms such as ServiceNow, Jira, or BMC Remedy
  • Document solutions, procedures, and client environment details
  • Assist with workstation setup, imaging, and lifecycle management
  • Provide support for remote and hybrid users
  • Collaborate with internal technical teams to maintain client system stability and security

Required Experience

  • Experience in an MSP, IT consulting environment, or similar technical support role
  • Strong understanding of networking concepts: LAN, VPN, firewalls, TCP/IP
  • Proficiency with Windows, macOS, and Linux troubleshooting
  • Familiarity with helpdesk/ticketing systems such as ServiceNow, Jira, or BMC Remedy
  • Experience resolving hardware issues and supporting peripherals
  • Ability to explain technical problems in simple, clear language
  • Experience supporting remote users
  • Strong customer service and problem-solving skills

Preferred Skills

  • Experience with RMM tools (Datto, Kaseya, NinjaOne, Syncro, etc.)
  • Knowledge of Microsoft 365 administration
  • Basic understanding of cybersecurity best practices
  • Understanding of imaging tools and deployment processes
  • Ability to handle multiple support requests in a fast-paced MSP environment

Why This Role Matters

This position directly supports small and mid-sized businesses that rely on us as their outsourced IT department. You will help keep clients productive, secure, and confident in their technology.

Ideal Candidate

  • Enjoys solving technical problems
  • Communicates clearly with non-technical users
  • Thrives in a rapid-response MSP environment
  • Is eager to grow their skills and take on more responsibility

Job Type: Part-time

Pay: From $22.50 per hour

Expected hours: 5 – 10 per week

Education:

  • Secondary School (preferred)

Experience:

  • Help desk: 1 year (preferred)
  • Microsoft Office: 2 years (preferred)
  • Microsoft Windows : 2 years (preferred)
  • Microsoft Windows Server: 2 years (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Location:

  • Vancouver, BC (required)

Willingness to travel:

  • 50% (required)

Work Location: Remote

  • Imaging Helpdesk Support Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada International Financial Group Full time $60,000 - $80,000 per year

    IFG is looking for competent Helpdesk Support to provide fast and useful technical assistance to our client's operations. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult...

  • User Support Technician

    2 weeks ago

    Vancouver, British Columbia, Canada DP World Full time $60,000 - $90,000 per year

    Job DescriptionPurpose of this positionThe User Support Technician is responsible for providing prompt and efficient IT HelpDesk support for the Company including receiving, documenting, monitoring and troubleshooting of user-submitted and system-generated service requests. Hands-on experience in managing Jira Service Management or similar ticketing...

  • MSP Technician

    4 days ago

    Vancouver, British Columbia, Canada MSP Hire Full time $80,000 - $120,000 per year

    MSP Hire is looking to connect with talented IT professionals who want to grow their careers in the Managed Services Provider (MSP) space. Whether you're early in your IT journey or an experienced technician ready for the next step, we'd love to hear from you. We'd love to connect if you have experience in any of these areas:Helpdesk / End-User Support (L1,...

  • Field Technician

    2 weeks ago

    Vancouver, British Columbia, Canada Connectra Technologies Full time $30,000 - $60,000 per year

    Connectra Technologies is looking for Independent Contractors and Small Contracting Companies across NorthAmerica for installation, preventative maintenance and repair dispatches in the field as per the standard installation practices, following all policies and procedures and maintaining a safe working area. If you are a qualified professional in the Data...

  • IT Helpdesk Technician

    2 weeks ago

    Vancouver, Canada Macdonald Realty Ltd. Full time

    **We are **a well-established and one of BC's largest independent real estate companies located in Vancouver and we are excited to bring on an IT Helpdesk Technician to join our growing team. - **Position**: IT Helpdesk Technician - **Reports to**: IT Manager - **Work Hours**: 9 am to 5 pm, Monday to Friday (Full time) - **Location**: Vancouver, BC **Key...

  • Helpdesk Technician

    3 hours ago

    Vancouver, Canada BTY Group Full time

    BTY is an award-winning professional consultancy providing complete project solutions in real estate and infrastructure asset planning, development, operations, and transactions. With a portfolio of projects valued at over $100B, our experience spans across industries, sectors, and continents. We stand by our commitment to creating and sustaining an...

  • 223 Helpdesk Technician

    2 weeks ago

    Vancouver, Canada RainCity Housing and Support Society Full time

    **POSITION TITLE**: Helpdesk Technician **UNION**: BCGEU **SALARY**: $21.68/hour to start **TYPE**: Permanent Full-Time, 1.0 FTE **SCHEDULE**:Monday-Friday 9:00am-5:00pm with flex time, mainly on-site work, with some flexibility to work from home due to Covid-19. Some occasional overtime based on operational need. **START DATE**: As soon as...

  • IT Helpdesk Technician

    4 days ago

    Vancouver, Canada ICON Creative Studio Full time

    This is an in studio position with night shift hours from 1PM to 10PM * **IT Helpdesk Technician - Evening - 1 PM to 10 PM** Provide support and technical assistance to users with requests or issues they face on software and hardware. Troubleshooting problems through diagnostic tests and remote access to their computers. Maintain, upgrade, and manage...

  • Helpdesk

    4 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are looking for a Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. What you will be...

  • IT Helpdesk Technician

    4 days ago

    Vancouver, Canada AbCellera Full time

    We are a young, driven and innovative company looking for a highly-motivated IT Helpdesk Technician to join our growing IT team. Data and information technology are at the heart of what we do, and with the right team and innovative IT solutions, we believe that we can tackle the most challenging scientific problems. We believe that we can tackle the most...

  • Computer Field Technician

    2 weeks ago

    Vancouver, Canada happier IT Inc Full time

    We want everyone to love what they do. If you’re looking for a career that allows you to meet & help new people, learn and work with a broad range of new software and technologies, and be part of the expansion of one of Canada’s Fastest Growing Companies, please read on. About the Position We’re looking for an amazing, Customer Service focused,...

  • Computer Field Technician

    6 days ago

    Vancouver, Canada happier IT Inc Full time

    We want everyone to love what they do. If you’re looking for a career that allows you to meet & help new people, learn and work with a broad range of new software and technologies, and be part of the expansion of one of Canada’s Fastest Growing Companies, please read on. About the Position We’re looking for an amazing, Customer Service focused,...

  • Desktop & Networking Technician

    1 week ago

    Vancouver, Canada happier IT Full time

    Desktop Support Technician This role will be to provide overall hardware/software support to our clients across the Lower Mainland (Vancouver, BC) The position will assist our helpdesk being hands in the field, troubleshooting issues and deploying new hardware. Desired Skills & Experience **Responsibilities**: - Image and install software on Windows, and...

  • IT Helpdesk Technician, Laboratory Support

    4 days ago

    Vancouver, Canada AbCellera Full time

    We are a young, driven and innovative company looking for a highly-motivated IT Helpdesk Technician to join our growing IT team. Data and information technology are at the heart of what we do, and with the right team and innovative IT solutions, we believe that we can tackle the most challenging scientific problems through teamwork, innovation, and mutual...