Plumbing Dispatcher/Office Administrator

2 weeks ago

Toronto ON ME J, Canada Bradshaw Plumbing Heating & Renovations Full time

A plumbing service dispatcher is responsible for coordinating plumbing service calls, scheduling technicians efficiently, communicating with customers, and ensuring smooth daily operations. This role is vital for managing workflow, prioritizing urgent needs, and maintaining customer satisfaction.

Key Responsibilities

  • Scheduling and Dispatching: Receive incoming service requests (via phone/email) and dispatch the appropriate plumbing technicians based on availability, skill set, and location.
  • Prioritization: Assess and prioritize calls according to urgency, especially for emergency situations, and coordinate after-hours coverage as needed.
  • Communication Hub: Serve as the primary point of contact between customers, field staff, and management, providing updates, confirming appointments, and managing expectations.
  • Documentation and Record Keeping: Accurately set up customer accounts, enter data into dispatching software, and maintain logs and records of calls, activities, and completed work orders.
  • Workflow Management: Monitor the route and status of technicians to optimize schedules and balance workloads, maximizing efficiency and response times.
  • Administrative Support: May assist with light invoicing duties, reconciling technician timesheets and work orders, and coordinating with suppliers for parts and materials.
  • Problem-Solving: Proactively address problems or conflicts that arise with professionalism and sound judgment to ensure high customer satisfaction.

Required Skills and Qualifications

  • Experience: A minimum of 1-2 years of experience in dispatching, coordination, or customer service, preferably within the HVAC, plumbing, or construction industry.
  • Technical Proficiency: Comfort with Google Calendar , GPS tracking, and standard computer programs (Microsoft Office).
  • Communication Skills: Excellent verbal and written communication skills, an active listening ability, and a professional phone manner are essential.
  • Organizational Abilities: Strong multitasking, time management, and organizational skills to manage a fast-paced environment and high call volumes.
  • Soft Skills: The ability to remain calm under pressure, critical thinking, problem-solving skills, and a customer-first attitude are highly valued.
  • Knowledge Base: Familiarity with basic plumbing or trade terminology is often an asset to better understand service requests.
  • Process Payments over Payments systems, Accounts Receivable, Manage Truck Vehicle Inspection Reports

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

  • Service Office Administrator

    24 hours ago

    Kitchener, ON NH E, Canada Tri City Plumbing Inc. Full time

    Job SummaryWe are a fast-paced, customer-focused company providing 24/7 plumbing, heating, and cooling services. The Administrative Coordinator is a critical member of our office team, responsible for ensuring seamless communication, scheduling, and operational support. This role requires strong organizational skills, attention to detail, and the ability to...

  • After-Hours & Weekend Hybrid Dispatcher

    1 week ago

    Lindsay, ON KV J, Canada Gravity Plumbing and Heating Full time

    After-Hours & Weekend Hybrid DispatcherWork From Home or Work From Our Office Your ChoiceGravity Complete Services – Kawartha & Peterborough RegionAre you the type of person who thrives under pressure, stays organized when others panic, and actually enjoys being the calm voice people rely on?Good because our current call center is dropping the ball, and...

  • Office Administrator

    4 days ago

    Toronto, Canada Impact Plumbing Full time

    **About the company** Impact Plumbing Inc. is a small plumbing company based in Toronto, offering a dynamic and hands-on environment. We take pride in exceeding industry standards and delivering exceptional service to our clients. As we continue to grow, we are looking for a highly motivated and detail-oriented office administrator to join our team. This is...

  • Plumbing Project Manager – Commercial Construction

    7 days ago

    Lindsay, ON KV J, Canada Gravity Plumbing and Heating Full time

    Plumbing Project Manager – Commercial ConstructionGravity Plumbing (Union Commercial Division)Gravity Plumbing is looking to add a Plumbing Project Manager to support and strengthen our growing commercial construction division. This role is critical to ensuring projects are properly planned, supplied, tracked, and invoiced so jobs run efficiently and...

  • Office Administrator/dispatcher

    4 days ago

    Toronto, Canada Truck It Personnel Services Inc Full time

    Truck It Personnel is now hiring for a dynamic Administrative/ Dispatcher Manager Role in the Toronto area for one of the largest fuel distribution companies in North America. **Job Description/Requirements**: The Dispatch Manager role is a mainstay to our success. We seek a hands-on multitasker who can grasp and oversee the complexities of our industry,...

  • Office Administrator/dispatch

    3 days ago

    Toronto, Canada Truck It Personnel Services Inc Full time

    Truck It Personnel is now hiring for a dynamic Customer Service/ Dispatcher Manager Role in the Toronto area for one of the largest fuel distribution companies in North America. **Job Descripton/Requirements**: The Dispatch Manager role is a mainstay to our success. We seek a hands-on multitasker who can grasp and oversee the complexities of our industry,...

  • Customer Service Representative/dispatcher

    3 days ago

    Toronto, Canada Sewer Squad Plumbing Co Full time

    Do you want to join a team that appreciates, supports, and values **YOU?**! Where **YOU** can create your own opportunities. Look no further!! **What we offer**: - Flexible work schedule - 5 days paid personal/sick days - Extended health and dental benefits - New technology, including iPhone, iPad & access to integrated software - Work/Life balance -...

  • Office Manager/bookkeeper

    4 days ago

    Toronto, Canada Impact Plumbing Full time

    **About the company** Impact Plumbing Inc. is a small plumbing company based in Toronto. We are a hands-on, full-service plumbing company dedicated to exceeding industry standards and delivering exceptional value and customer satisfaction. Our team is committed to excellence, and we are currently seeking individuals who are eager to grow with us in the role...

  • Service Dispatcher Specialist

    4 weeks ago

    Toronto, ON, Canada Go Lime Inc. Full time

    About Us: Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly. With decades of experience and a customer-first approach, we’re...

  • Administrative Assistant – HVAC and Plumbing Services

    1 week ago

    Windsor, ON NX M, Canada HALLER MECHANICAL CONTRACTORS INC. Full time

    Job OverviewThe Administrative Assistant supports the daily operations of the HVAC and plumbing service office. This role ensures smooth communication between customers, technicians, and management while performing a variety of administrative and clerical tasks. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced...