Customer Service Representative

1 week ago


Waterloo, Canada Ventigo Publications Full time

**Company description**

Founded in 2017, Ventigo Publications specializes in multi-language novel translation and publication. With hundreds of published titles and a large customer base, the business continues to see accelerating growth.

**Job description**

We are seeking for an enthusiastic Customer Service Representative to join our growing team and to push our business forward.

**Responsibilities**

1. Respond to customer support tickets

3. Monitor and report site reliability issues

4. Accelerate customer experience and provide feedback to improve customer satisfaction

**Skills Requirement**

1. 1 year of customer service experience

2. Excellent team player with a high sense of responsibility

3. Experience with communication platforms such as Discord and familiarity with webtools in the ecommerce industry

4. Proficiency with MS Word and Excel

5. Strong grasp of English and Mandarin Chinese

6. Strong communications skills and a quick learner

7. Fast typer

**Job Types**: Full-time, Permanent

**Salary**: $15.50 per hour

**Benefits**:

- Paid time off
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Overtime pay



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