Collections Specialist
2 weeks ago
Location: 6600 Goreway Drive, Unit D, Mississauga, ON On-site, full-time
Join our collections team where your bilingual expertise makes a real impact. We're looking for a Bilingual Collections Specialist to help us bring and maintain our accounts up-to-date. The position's main focus is collections, with a secondary focus on billing.
If you're detail oriented, confident on the phone, and thrive in a role that blends investigation, communication, and problem solving — this is the opportunity for you.
What You'll Do
- Collections, including contacting customers to resolve early and late stage collections
- Investigate overdue accounts, negotiate payment solutions, and resolve disputes
- Maintain accurate customer records and provide reconciliations
- Collaborate with internal teams to resolve billing issues
- Support a positive customer experience while promoting healthy payment habits
- Billing, including generating and distributing accurate customer invoices in accordance with contract terms and billing schedules
What You Bring
- Fluency in French (Quebec French preferred)
- 2+ years in collections, billing, or accounts receivable
- Strong understanding of AR processes and accounting basics
- Detail-oriented with excellent communication, organization, and follow up skills
- Proficiency with CRM/accounting systems and Excel
- Ability to manage multiple priorities
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