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Accounts Receivable Specialist: Collections
2 weeks ago
- Fully in-person
- Address: Cardinal Couriers Ltd, 6600 Goreway Drive, Unit D, Mississauga, ON
Position Summary & Purpose
The Accounts Receivables Specialist plays a critical role in managing the full lifecycle of customer payments—from the application of incoming funds to the proactive collection of outstanding balances. This hybrid role ensures timely payments, accurate payment posting, timely resolution of discrepancies, and effective communication with internal and external stakeholders to maintain healthy receivables and strong customer relationships.
Primary Responsibilities & Duties
Collections
- Make and receive collections calls/emails to assess and resolve early and late-stage accounts
- Notify debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
- Assess and negotiate solutions to bring accounts up to date
- Ability to de-escalate customer concerns and resolve situations
- Schedule and follow up with customers to ensure that commitments are met
- Maintain and update customer information in files with detail and accuracy
- Monitor and maintain up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
- Professionally handle customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
- Trace and locate debtors to make payment arrangements
- Recommend further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
Cash Applications
- Works on accounts assigned by the Credit Manager
- Accurately posts assigned customer payments to the correct accounts in the billing system daily
- Reconcile daily bank deposits and electronic payments including cheques, e-transfers, credit card payments, credit and debit adjustments
- Investigate and resolve unapplied, misapplied or unallocated payments and/or discrepancies daily
- Collaborate with billing and customer service teams to resolve payment discrepancies
- Maintain detailed records of payment activity and adjustments
- Maintain accurate and up-to-date records of customer accounts
- Maintain daily report for all Non-Account Receivable cash receipts.
- Prepare total deposit listing for review on a daily basis
- Perform daily and monthly reconciliations of cash receipts to ensure data accuracy.
- Generate and maintain reports related to cash application activities for management review
- File and post journals, cash receipts and stub/cheque copies on a daily basis
Customer and Stakeholder Relationships
- Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience
- Build and maintain positive, effective working relationships with internal stakeholders including billing, finance, sales, customer service and operations
Other
- Works as part of a team to ensure that all tasks are completed accurately and on time
- Identify opportunities for continuous improvement of processes, policies and procedures
- Assist in the development and documentation of standard operating procedures
- Other responsibilities as assigned.
Qualifications
- 2-5 years of experience in Collections and Cash Applications
- High attention to detail and accuracy
- Ability to manage multiple priorities
- Strong understanding of accounting principles and AR processes
- Knowledge of deductions and disputes
- Proficiency in CRM systems financial accounting systems
- Proficient in MS Office Skills including Excel, Word, and Outlook
- Excellent communication and negotiation skills, including written and verbal
- Experience working in a fast-paced, deadline-driven environment
- School diploma or equivalent work experience is required; Associate or Bachelor's degree in Accounting, Finance, or a related field is an asset for continued career growth in finance
Preferred Skills
- Experience in the transportation industry
